Job Description

Key Responsibilities

1. Digital Marketing & Content Creation

Assist in planning and executing digital marketing campaigns across social media, email marketing, paid advertisements, and online promotions.
Create engaging social media content to increase brand awareness, customer engagement, and sales.
Monitor campaign performance and identify opportunities to improve marketing results.

2. E-Commerce & Online Store Management

Update website content, product information, promotional banners, and product listings on online marketplaces such as Shopee and Lazada.
Coordinate online campaigns and promotional activities to increase store visibility and sales.
Monitor inventory levels, track stock availability, and coordinate stock replenishment when necessary.
Ensure product descriptions, pricing, and promotional information remain accurate and consistent across all sales channels.

3. Order Processing & Customer Service

Process daily online orders, including picking and packing, preparing invoices, and coordinating deliveries and courier pickups.
Respond to customer enquiries through live chat, WhatsApp, email, social media, and e-commerce platforms.
Provide friendly, timely, and professional customer support.
Monitor order fulfilment and assist in resolving delivery, order, and product-related issues.

4. Daily Operations & Administrative Support

Coordinate with internal teams, suppliers, and service providers to ensure smooth daily operations.
Assist with stocktaking, inventory checks, stock reconciliation, and related documentation.
Provide administrative support for e-commerce activities and general business operations.
Assist with ad hoc tasks and special projects as required.

Requirements

Diploma or Degree in Marketing, Business Administration, E-Commerce, Digital Marketing, or a related field.
Good organizational skills, attention to detail, and the ability to manage multiple tasks effectively.
Proactive, responsible, and able to work independently as well as collaboratively in a team.
Good written and verbal communication skills, with a strong customer-service mindset.
Willingness to learn new tools, embrace new technologies, and adapt to a fast-paced working environment.