E-Commerce and Customer Service Officer

E-Commerce and Customer Service Officer

Join our growing team at Butcher Box, one of Singapore's leading food service and retail companies.

If you're customer-focused, friendly, and enjoy working in a lively environment, this role is for you.

Responsibilities

Process online orders and coordinate with warehouse, production and delivery teams for timely fulfilment.

Update product listings, images, prices, stock availability and promotions.

Handle customer enquiries, order changes, feedback and after-sales support across online channels.

Assist with online marketing campaigns and promotions.

Work with internal teams to improve customer service and support daily e-commerce administration.

Requirements

Diploma or Degree in Business, Marketing, E-Commerce, Hospitality, Communications, or related fields

Minimum 1-2 years of experience in E-Commerce, Online Retail, or related roles

Proficiency in Microsoft Office (Excel, Word, Outlook)

Familiarity with Shopify or other e-commerce platforms

Strong communication and customer service skills applied in online retail contexts

Demonstrated attention to detail and ability to multitask effectively

Positive attitude, willingness to learn, and ability to work independently

Other Information:

5-day work week, office-based position

Competitive salary package

Career growth and development opportunities

Staff discounts of up to 30% on company products

Supportive and team-oriented work environment

Opportunity to be part of a growing premium food retail business

LOCATION: Senoko Crescent (Sembawang)