E-Commerce Admin Assistant

Company description:
The Pokmon Company is a company that produces the worldwide brand Pokmon.Pokmon Center Singapore is the first official Pokmon store opened outside Japan in Asia. The store offers an array of Pokmon merchandise such as toys, stationeries, video games, trading card games and many more, as well as original merchandise that are exclusive to Singapore!

We are looking for a highly motivated and detail-oriented Admin Assistant to join our E-Commerce team. The role focuses on backend administration, product management, order processing, customer support, and coordination with internal teams to ensure smooth and efficient e-commerce operations. If you are detail-oriented, enjoy supporting end-to-end e-commerce operations, and are comfortable working in a fast-moving environment, this role may be ideal for you!

Job Responsibilities:

• Provide daily support to the E-Commerce team on day-to-day operations of e-commerce platforms and project-based tasks.

• Upload, update, and maintain product listings to ensure accurate product descriptions, pricing, and inventory information.

• Optimise product listings and update marketing banners to support new releases, campaigns, and promotions.

• Coordinate with external warehouses, delivery partners, and e-commerce platform vendors to ensure timely order fulfilment and sales closure within stipulated timelines.

• Monitor order processing and shipment status to ensure accuracy, promptly escalating discrepancies to warehouse or merchandising team for resolution.

• Troubleshoot basic technical or operational issues by working with e-commerce platform vendors and relevant partners.

• Communicate and coordinate with the customer support team to enhance the online customer experience.

• Assist in coordinating returns, refunds, and exchanges in accordance with company policies.

• Collaborate with cross-functional teams, including store team and merchandising team, to ensure a consistent and cohesive online customer experience.

• Maintain the accuracy of inventory records in a timely manner.

• Ensure compliance with company policies, legal and regulatory requirements, including data privacy and online security standards.

• Perform general administrative duties such as data entry, documentation, filing, and record maintenance.

• Carry out other ad-hoc tasks as assigned, in line with the responsibilities of the role.

Job Requirements:

• Diploma or equivalent qualification in Business, Marketing, E-Commerce, or related fields preferred. Candidates with no prior experience or relevant qualifications but have a strong interest in the e-commerce industry are welcome to apply.

• At least 1 year of experience in e-commerce operations, retail administration, or related fields is preferred.

• Proficiency in English is required to liaise with external warehouses, delivery partners, and e-commerce platform vendors.

• Good or basic working knowledge of Microsoft Office (e.g. Excel,powerpoint) and Google Workspace applications.

• Familiarity with e-commerce platforms and online marketplaces is an advantage.

• Willingness to learn and develop organisational and time management skills, with the ability to manage multiple tasks and meet deadlines under guidance.

• Strong attention to detail and a high level of accuracy in data entry and reporting.

• Effective written and verbal communication skills.

• Proactive, resourceful, and a team-oriented individual.

• Comfortable working in a fast-paced retail and e-commerce environment.

• Able to liaise professionally with external partners and internal cross-functional teams.

Contract Details

• 1-Year (Renewable, subject to work performance)

Compensation Package

• Transportation allowance available

• Include 13 Month bonus (Annual Wage Supplement)

• Variable Bonus (Profit-sharing, to company's discretion)

Benefits & Work Arrangement

• 5-days work week (Office Hours), 8 hours per day

• Flexible Work Arrangement: Flexi-Hours (With core working time)

• Wide coverage of Medical Insurance including Dental and Health Screening coverage

• Annual leave entitlements starting from 14 days a year, maximum up to 20 days a year. (Eg. 1st year = 14 days, 2nd year = 15 days ..... 7th year = 20 days)

• Employee Discount

Note: Only shortlisted candidates will be contacted.