Job Summary
We are looking for a results-driven E-commerce Sales & Operations Executive to manage and grow our online sales channels. This role involves overseeing day-to-day e-commerce operations, optimizing product listings, managing campaigns, and ensuring a smooth customer experience across all platforms.
Key Responsibilities
1. E-commerce Sales Management
- Manage and grow sales on platforms (e.g. Shopee, Lazada, Shopify, etc.)
- Monitor daily sales performance and optimize strategies to hit targets
- Plan and execute promotional campaigns, vouchers, and discounts
- Analyze pricing strategy to stay competitive while maintaining margins
2. Product Listing & Content
- Create, upload, and optimize product listings (title, description, images, keywords)
- Ensure accurate pricing, stock levels, and product information
- Improve SEO visibility within e-commerce platforms
3. Operations & Order Fulfillment
- Oversee order processing, packing, and delivery coordination
- Work with logistics partners to ensure timely delivery
- Handle returns, exchanges, and customer issues efficiently
4. Campaign & Marketing Execution
- Plan monthly campaigns (e.g. 9.9, 11.11, 12.12 sales)
- Collaborate with marketing team on ads, bundles, and promotions
- Monitor campaign performance and ROI
5. Data Analysis & Reporting
- Track key metrics: sales, conversion rate, traffic, AOV, profit margin
- Generate weekly/monthly reports with insights and recommendations
- Use data to improve product performance and ad strategy
6. Customer Experience
- Respond to customer inquiries and reviews promptly
- Maintain high store ratings and customer satisfaction
- Identify common issues and improve processes
Requirements
- Experience in e-commerce platforms (Shopee, Lazada, Shopify, etc.)
- Strong analytical skills and understanding of sales metrics
- Knowledge of pricing strategy, margins, and commission structures
- Basic understanding of digital marketing (ads, SEO, campaigns)
- Good communication and problem-solving skills
- Proficiency in Excel or Google Sheets
Preferred Skills
- Experience managing ads (Shopee Ads, Meta Ads, Google Ads)
- Graphic or content creation skills (Canva, Photoshop, etc.)
- Familiar with inventory management systems
KPIs (Key Performance Indicators)
- Monthly sales revenue
- Profit margin
- Conversion rate
- Campaign performance (ROI)
- Customer satisfaction rating
Fringe Benefits
- 5 days week
- Replacement off in lieu for ad hoc schedule
- Annual Leave, Birthday leave, Family bonding Leave, Marriage Leave, Compassionate Leave etc
- Medical benefits including immediate family members
- Dental benefits
- Commission, Half yearly Variable performance incentives, AWS and CNY Ang Bao
- Team effort.
- Carreer growth opporunities.
