Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
JOB REQUIREMENT
Minimum education of Bachelor degree in Hotel Management or relevant discipline.
Minimum of 3 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
Knowledgeable in Front Office Operations and Opera PMS.
Possess professional disposition with excellent interpersonal skills.
BENEFITS
Company Transport / Uniform / Duty Meals / Medical & Dental Coverage provided
Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
Learning & Development Opportunities and Staff Recognition Awards
