Reporting to the Front Office Manager, the incumbent in the position is responsible for supervising the operations at the reception. He/she will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.
Department Rooms Division, Front Office & Guest Services Employment Type Permanent - Full Time Location Singapore - Singapore Workplace type Onsite
Overall Objectives
- Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
- Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
- Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
- Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests specific requirements are addressed in an efficient manner.
- Control room availability for walk-ins and establish accountability for guests departure dates and times.
- Follow up with Housekeeping any unresolved room discrepancies.
- Maintain reservation procedures, same day arrivals.
- Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
- Understand and carries out duties in line with Hotel Emergency Procedures.
- Inspects guestrooms on a daily basis.
- Responds promptly to any operational requests from Front Office and other hotel departments.
- Other ad-hoc duties as assigned.
Requirements
- Warm, pleasant, friendly and confident, with good interpersonal skills.
- Possess good command of English
- Minimum 3 years experience in a similar role
- Comprehensive Opera knowledge
- Mature & Customer focused.
About The Capitol Kempinski Hotel Singapore
Located in Singapore's Civic and Cultural District is the architectural gem, once known as Capitol Building and Stamford House, about which many locals fondly reminisce. Today, after years of meticulous restoration by acclaimed architects and updated with refreshing modern touches by famed interior designers, its glories are now unveiled as a luxury icon The Capitol Kempinski Hotel Singapore. Much care was taken to restore the buildings inherent Victorian beauty while infusing them with Kempinski's signature bespoke hospitality. It is the Kempinski brand's first hotel in the Lion City, and it promises to be an exquisite experience, where rich heritage meets the finest traditions of European luxury.
Today, The Capitol Kempinski Hotel Singapore has pride of place in the integrated lifestyle complex, Capitol Singapore, which also boasts exclusive residences, the restored Capitol Theatre and a lifestyle mall. The Singapore flagship is also the perfect base from which to explore the city. An underpass connects it to City Hall MRT station, and there is no shortage of entertainment, dining and lifestyle options in the vicinity. Iconic Singapore attractions, including the Singapore River, Marina Bay, Merlion Park, the Padang, the street circuit that hosts the Singapore Grand Prix, and the National Gallery Singapore, are also steps away.
With a range of opportunities across different functions, you can develop your career and let your unique talents shine. We take pride in our talented people and share responsibility for creating a working environment that is challenging, engaging and fun. We respect each other's differences, find value in our distinctive cultures and experiences, and draw from these to create truly remarkable experiences for our guests.
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Our Hiring Process
Stage 3:
Hiring Manager Interview
Stage 4:
Job Offer
Stage 1:
Application Review
Stage 2:
HR interview
Stage 4:
Job Offer
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