Document Control and Customer Service Executive

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

. Manages immigration applications for clients relating to Singapore Citizenship and other applications etc

. Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission

. Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies

. Understand clients backgrounds and write cover letters to best present their profiles

. Ensure high work accuracy is delivered in all applications to the government bodies

. Provide exceptional customer experience and maintain high standards of service

. Attend to clients queries and the completion of the formalities during and after post-submission within Company's response time

. Updating and maintaining respective tracking sheets accurately in an organized and timely manner

. Any other duties assigned by Management

Requirements

. Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent

. Strong communication skills with Chinese client and good written English skills

. Prior client management experience is required

. Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus

. No prior immigration experience is required as on-the-job training will be provided.

. Good time management skills & must be able to handle a high volume of digital documents

. Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )