Director/Senior Manager - Operations Transformation & Solutions

The Operations Transformation & Solutions (OTS) Department is set up to drive end-to-end organisational improvement initiatives by redesigning processes, enabling digital solutions, and embedding sustainable ways of working across the organisation.

The OTS team will partner the Group IT and Group AI teams and act as a bridge to facilitate digital integration across, business, operations, technology and support functions, ensuring transformation initiatives will deliver measurable service, cost and process improvement.

Position Objective

1. To support organisational transformation initiatives (for selected NPXs with improvement opportunities) by redesigning processes, and deploying fit-for-purpose digital and technology solutions that enhance efficiency, scalability, and business resilience.

2. To act as a catalyst for organisational excellence by leading transformation programs that simplify complexity, deliver measurable improvements in productivity, cost, and service quality, and embed sustainable, technology-enabled solutions across the NPX.

Duties/Responsibilities - Essential functions

1. Organisational Transformation (for selected NPXs)

• Spearhead (with collaborative support from local management) transformation initiatives across business, R&D, operations, and support functions.

• Diagnose current-state processes, identify inefficiencies, and design future-state operating models.

• Drive productivity, cost optimization, and service-level improvement initiatives.

• Translate strategic objectives into executable transformation roadmaps with clear milestones and benefits tracking.

2. Solution Design & Digital Enablement

• Identify opportunities to apply digital tools, automation, analytics, and system enhancements to improve organisational effectiveness.

• Evaluate suitable transformational digital solutions (across group companies) that could be fit-for-purpose in the local context and support the adoption process by working with group and local IT & AI teams as well as external vendors.

• Ensure solutions are scalable, user-centric, and aligned with enterprise architecture and cybersecurity standards.

• Support system rationalization and integration initiatives to reduce complexity and manual work.

3. Change & Stakeholder Management

• Partner closely with NPX leaders, site managers, and functional heads to drive adoption and ownership.

• Lead change management activities including communication, training, and capability building.

• Act as a trusted advisor to stakeholders by providing data-driven insights and practical recommendations.

4. Governance & Performance Management

• Establish clear KPIs, benefits realization tracking, and progress reporting for transformation initiatives.

• Ensure projects are delivered on time, within scope, and aligned with business priorities.

• Support governance forums with clear status updates, risks, and mitigation plans.

5. Continuous Improvement & Capability Building

• Build internal capabilities in problem-solving, process excellence, and digital literacy.

• Promote a culture of simplification, standardization, and data-driven decision-making.

Qualification and Experience

• Bachelor's degree in Engineering, Operations Management, Business, or related field.

• 8-12 years of experience in operations, transformation, operational excellence, or related roles. Those with knowledge of operational and internal control areas, especially in the areas of process change and workflow improvement management will have a stronger edge in delivering the expectation of this role

• Proven track record delivering cross-functional transformation or improvement initiatives. Has served in a managerial position for at least the last 3 years, and able to work both independently and as a team member.

• Good and effective communication skills in English and Chinese, both written & spoken, are required for this role. Candidates with strong interpersonal and motivational skills will be better suited to operate in the Group's Entrepreneurial environment.

• Experience working with digital solutions, systems, or process automation. Computer literacy in ERP system (i.e. SAP) and other business-related software will be advantageous.

• Ability to travel frequently within Asia is required (approximately 30-40% of travel required).

Summary View of Deliverables

1. Transformation strategy - Minimum 3 years roadmap.

2. Organisational excellence - Standardised and simplify future-state processes.

3. Solution design & Digital enablement - Evaluate suitable solutions within the group, must be fit-for-purpose and scalable.

4. Project (program) delivery - Oversee E2E delivery of transformation initiatives - clear scope, timelines, resources and success metric.

5. Performance and value - Verifiable financial and operational benefits.

6. Capability building - Institutionalise the program and ensure sustainable adoption.

7. Continuous improvement - Embed continuous improvement culture

8. Stakeholder management - Aligned decision-making with clear buy-in and ownership from local teams.