Director, Renewals

Company Overview

Trellix is a global company redefining the future of cybersecurity. The company's open and native extended detection and response (XDR) platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Trellix's security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers.

The ideal candidate has experience in working with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer retention, and has a proven track record for coaching and advancing their team to high standards of excellence. This person has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.

About the Role

• Predictably manage recurring revenue and deliver high on-time renewal rates
• Own key metrics for your team including renewal forecast, activity management, upsells, adoption, and churn
• Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from our solutions
• Recruit, coach, motivate and manage a high performing team
• Build and support a high-energy, customer-focused culture
• Personally manage escalations and negotiations alongside your direct reports
• Work cross-functionally to advocate for customer needs and ensure proper company alignment in support of these accounts

About You

• Proven experience leading a Customer Success team for a rapidly growing SaaS company in a leadership role
• Strong analytic and strategic thinking - able to take complex customer concerns and orchestrate resources and tactics to address them
• A solid professional, with a minimum of 8+ years experience managing a high performing team (professional services, sales, CSM, or Account Management)
• Be able to travel up to 30% of the time to customer meetings or remote offices

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.