Company Description
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.
Job Description
About the Role
We are seeking a dynamic and strategic leader to join our Asia Operations team as
Director, Operations Excellence, Hotel Openings and Projects. This role is pivotal in driving operational performance, supporting transformational initiatives, and ensuring successful hotel openings across Premium, Midscale, and Economy brands in Asia.
As a trusted advisor, you will collaborate with Operations Leaders, provide guidance to hotel leadership teams, and champion a culture of excellence and innovation.
Key Responsibilities
- Operational Excellence:
- Partner with Operations Leaders to achieve business objectives and implement transformational initiatives.
- Guide hotel leadership on productivity programs, cost optimization, and guest satisfaction strategies.
- Financial & Business Analytics:
- Support annual operating budget guidelines and performance reviews.
- Analyze KPIs and recommend initiatives to enhance operational effectiveness.
- Projects & Hotel Support:
- Represent Operations in cross-functional projects and advisory boards.
- Drive successful implementation of strategic initiatives across the region.
- Hotel Openings:
- Develop and execute frameworks for efficient hotel openings and transitions.
- Coach General Managers and EXCO teams through pre-opening processes.
- Executive Support & Office Management:
- Assist Asia Executive Team with meeting coordination and follow-ups.
- Oversee Singapore office operations and vendor management.
Qualifications
- Education: Bachelor's degree in Business or Hospitality (or equivalent).
- Experience: Minimum 5 years in hotel operations, including 3 years as a Department Head.
- Skills:
- Strong understanding of hotel operations, brand standards, and systems.
- Exceptional project management and analytical skills.
- Excellent communication, negotiation, and networking abilities.
- Proficiency in Microsoft Outlook, Excel, and PowerPoint
- Personal Attributes: Confident, self-motivated, energetic, and a collaborative team player
Additional Information
Why Work For Accor
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor's learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
