Director of Technology & Solutions

Key Responsibilities:

1. Technology Strategy & Innovation

. Develop and execute a 3-5 year IT strategy and roadmap aligned with business and regulatory goals.

. Drive adoption of cloud-native technologies, AI, automation, and data analytics to enhance agent and customer experiences.

. Continuously evaluate and implement emerging technologies relevant to digital insurance and insurtech innovation.

2. Digital Platforms & Core Systems

Lead the design, development, and integration of:

. Core policy administration systems (PAS)

. CRM and customer self-service platforms

o Claims management and underwriting systems

o Data and analytics platforms (BI tools, data lakes)

. Ensure API-driven integration with third-party service providers (e.g. reinsurers, payment providers, regulatory bodies).

. Deliver intuitive, responsive digital channels (e.g. mobile apps, customer portals, adviser dashboards).

3. Cybersecurity & Regulatory Compliance

. Build and maintain a strong cybersecurity framework in alignment with MAS Technology Risk Management (TRM) Guidelines.

. Ensure compliance with PDPA, MAS insurance regulations, and internal risk management standards.

. Partner with compliance/legal to support audit readiness, AML/KYC infrastructure, and data privacy protocols.

4. Data Strategy & Analytics

. Implement a centralized, secure data architecture to enable real-time and predictive insights across operations.

. Promote data-driven decision-making using tools like dashboards, predictive models, and risk scoring algorithms.

. Ensure data quality, governance, and security across all systems.

5. Leadership, Culture & Execution

. Build and lead a lean, high-performing IT team (software development, infrastructure, security, data), possibly scaling in stages.

. Cultivate an agile, collaborative culture between IT, product, operations, and compliance.

. Own IT budgeting, vendor management, and oversee outsourcing or SaaS agreements as needed.

Qualifications:

. Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related discipline.

. 10-15 years of progressive IT experience, with at least 3-5 years in a leadership role within insurance, fintech, or regulated startups.

. Proven track record of launching and scaling digital platforms in a startup or high-growth environment.

. Strong knowledge of regulatory compliance (MAS TRM, PDPA, AML/KYC) relevant to Singapore's insurance sector.

. Hands-on experience with cloud infrastructure (AWS, Azure, or GCP), modern APIs, DevOps, and cybersecurity best practices.

Key Skills & Attributes:

. Visionary and pragmatic technology leader with strong business acumen.

. Expertise in insurance technology, cybersecurity, and cloud-based platforms.

. Excellent leadership, communication, and stakeholder engagement skills.

. Agile mindset with a bias for action and comfort in ambiguity.

. Strong vendor negotiation and management skills.

Preferred Certifications (Nice to Have):

. CISSP / CISM (Security)

. AWS / Azure / GCP Cloud Certifications

. PMP / Agile or Scrum Certifications

. TOGAF / ITIL