This position leads revenue management strategy and execution for a hotel or group of hotels within a specified area. Position will ensure team provides compelling revenue management services to help hotels grow profitable market share and achieve goals. The Director of Revenue Management will ensure clear root cause is understood for underperforming hotels and then work collaboratively with other disciplines to ensure action plans are strategic, clearly address problems, and have accountability for execution.
Drives Business Results / Leadership & Managing Execution
- Ensure effective delivery of revenue management core services through accurate forecasting, pricing, inventory control, and optimization of guest rooms and meeting spaces.
- Drive forecast accuracy and maintain consistent selling strategies across CRS, PMS, IDeaS, and third-party distribution channels while ensuring system integrity, data accuracy, and best-in-class pricing practices.
- Monitor market demand, competitor pricing, pace, and production trends to identify revenue opportunities and adjust strategies proactively.
- Ensure proper setup, utilization, and data accuracy of all revenue management systems, rate databases, reservations, and distribution channels through regular quality control checks.
- Apply and monitor appropriate overbooking, pricing, and inventory strategies while preventing unprofitable discounting and ensuring best-in-class pricing practices.
- Partner with Sales, Marketing, Digital, and hotel stakeholders to drive profitable demand generation activities, minimize revenue disruption, and support strategic business decisions.
- Provide strategic analysis, revenue insights, and performance recommendations to hotel management, Regional Director of Revenue Management, and Director of Sales & Marketing.
- Lead annual budgeting processes, business reviews, and revenue strategy discussions, while providing timely updates and recommendations to regional leadership and property stakeholders.
- Anticipate market demand environment and lead efforts to develop strategies that deliver the most profitable mix of customers across Retail, Corporate, Discount, MICE and Catering segments
- Take ownership of business performance by identifying root causes of underperformance, implementing corrective strategies, and collaborating with stakeholders to improve results and minimize revenue disruption.
Team Development
- To develop team members skills and performance through coaching and training
- To ensure communications meetings are held within the reservations manager and their team
- Assign clear accountability and provide both the authority and resources to ensure that individuals deliver desired contributions and results
- To conduct performance reviews with team members as means of motivation and development
Requirement
- Understanding of business culture is a benefit. Sensitive to diversity, with awareness about geographical, cultural, linguistic, legal, financial, and regulatory differences present in an international environment.
- Minimum 5 years of relevant experience in revenue management within the hospitality industry, including at least 2 years as a team leader
- Team player, analytical, organized, attention to detail
