RESPONSIBILITIES
Drives Business Results / Leadership & Managing Execution
- Ensure effective delivery of revenue management core services through accurate forecasting, pricing, inventory control, and optimization of guest rooms and meeting spaces.
- Drive forecast accuracy and maintain consistent selling strategies across CRS, PMS, IDeaS, and third-party distribution channels while ensuring system integrity, data accuracy, and best-in-class pricing practices.
- Monitor market demand, competitor pricing, pace, and production trends to identify revenue opportunities and adjust strategies proactively.
- Ensure proper setup, utilization, and data accuracy of all revenue management systems, rate databases, reservations, and distribution channels through regular quality control checks.
- Apply and monitor appropriate overbooking, pricing, and inventory strategies while preventing unprofitable discounting and ensuring best-in-class pricing practices.
- Partner with Sales, Marketing, Digital, and hotel stakeholders to drive profitable demand generation activities, minimize revenue disruption, and support strategic business decisions.
- Provide strategic analysis, revenue insights, and performance recommendations to hotel management, Regional Director of Revenue Management, and Director of Sales& Marketing.
- Lead annual budgeting processes, business reviews, and revenue strategy discussions, while providing timely updates and recommendations to regional leadership and property stakeholders.
- Anticipate market demand environment and lead efforts to develop strategies that deliver the most profitable mix of customers across Retail, Corporate, Discount, MICE and Catering segments
- Take ownership of business performance by identifying root causes of underperformance, implementing corrective strategies, and collaborating with stakeholders to improve results and minimize revenue disruption.
Brand Website Development
- To involve in regional marketing programs and related products for online delivery such as:
- Regional Promotions/Packages
- Hotels Promotions
- Database Management/Marketing
- To develop eMarketing strategies for assigned portfolio
- To plan and implement e-commerce projects and micro-sites as online marketing platforms for purpose of communicating promotions and events, online booking, customer data collection and online branding
- To implement and monitor online marketing programs effectively
- To work with Global/Regional eCommerce Team to effectively plan and implement Search Engine Marketing/Optimization activities to improve ranking of APAC websites/microsites on search engines
OTA Partnerships Development
- To manage Online Travel Agency accounts ensuring their compliance with M&C's E-commerce strategy
- Ensure accurate and consistent OTA content and hotel listings
- Ensure hotel compliance with company internet distribution terms and conditions, including audit requirements
- To produce channel performance reports monthly and regular SWOT analysis of costs, highlighting any threats and opportunities
- To ensure assigned hotel is positioned on the first page of 50% of all TPI websites
- To use up-to-date methods and appropriate procedures with regards to technologies and costs
- To build and maintain effective working relationships with key clients
- To ensure the OTA website adhere to the best rate guarantee
- To carryout any other duties and responsibilities as assigned
Team Development
- To develop team members skills and performance through coaching and training
- To ensure communications meetings are held within the reservations manager and their team
- Assign clear accountability and provide both the authority and resources to ensure that individuals deliver desired contributions and results
- To conduct performance reviews with team members as means of motivation and development
Any other duties or tasks to be assigned from time to time based on business needs.
PREFERRED EXPERIENCE
- Minimum 4 years experience in revenue management leadership roles.
- Understanding of business culture is a benefit. Sensitive to diversity, with awareness about geographical, cultural, linguistic, legal, financial, and regulatory differences present in an international environment.
- Bachelor's degree in business, economics, marketing, or strategy.
- Prior experience in the hospitality industry especially in sales and account management/ yield management/ distribution channel management would be advantageous
- Team player, analytical, organized, attention to detail
