We are seeking an accomplished Director of Marketing, Sales & Services to lead marketing, customer service, and sales revenue strategies across our expanding facial and beauty salon chain. This senior leadership role is pivotal in driving brand growth, customer loyalty, and high level of sustainable revenue performance.
Key Responsibilities
- Design and implement marketing, service, and revenue strategies tailored to the beauty salon industry.
- Strengthen brand positioning to attract new clients and retain loyal customers.
- Lead digital marketing, campaigns, promotions, and local events to drive client acquisition.
- Oversee customer service operations, ensuring consistent, high-quality experiences across all salons.
- Take full ownership of revenue performance, including pricing strategies, upselling, and membership programs.
- Partner with sales and operations teams to identify new opportunities and maximise profitability.
- Inspire, mentor, and develop teams-including marketing staff, service professionals, and therapists-fostering innovation and accountability.
What We're Looking For
- About 10 years of proven leadership experience in marketing, customer service, and sales within the beauty and facial salon sector.
- Able to prove demonstrated success in driving sustainable revenue growth in beauty and facial salon chain.
- Strong expertise in brand strategy, digital marketing, and customer retention.
- Deep understanding of salon operations and the customer journey in service-driven environments.
- Exceptional leadership and team development skills.
- Analytical and results-oriented mindset, with proven ability to translate insights into profitable strategies.
- Flexibility and willingness to work long hours when business needs demand.
