Director of Inside Sales

Director, APAC Inside Sales

Location: Singapore

Reporting To: Vice President, Global Inside Sales

Role Overview

The Director, APAC Inside Sales is responsible for leading PTC's Inside Sales and Sales Development organization across Asia Pacific. This leader owns regional revenue attainment, pipeline generation, talent development, partner alignment, and operational excellence across a distributed team located in Singapore, Japan, China, and Korea.

The role is accountable for driving growth across new customer acquisition, customer expansion, SaaS subscription revenue, and renewals while collaborating closely with Field Sales, Channel, Marketing, Customer Success, and Operations teams. The Director will play a critical role in advancing modern digital selling practices, leveraging AI-enabled sales tools, and developing the next generation of sales talent within PTC.

Key Responsibilities

1. Business Leadership, Revenue & Growth

• Own APAC Inside Sales revenue and pipeline targets, delivering consistent quarterly and annual performance.
• Develop and execute the regional Inside Sales strategy aligned to PTC's growth objectives across CAD, PLM, SaaS, and Service Lifecycle Management solutions.
• Drive pipeline generation through inbound, outbound, partner-sourced, and digital selling motions.
• Identify growth opportunities across new logo acquisition, customer expansion, cross-sell, and upsell initiatives.
• Provide accurate forecasting, business planning, and performance analysis through disciplined CRM and pipeline management.
• Lead annual operating planning, territory design, resource allocation, and quarterly business reviews.

2. Pipeline Generation & Sales Development

• Build and execute a scalable pipeline generation strategy across all APAC markets.
• Lead Sales Development teams responsible for prospecting, lead qualification, and opportunity creation.
• Establish consistent standards for inbound lead management, outbound prospecting, and opportunity progression.
• Monitor pipeline health, conversion rates, and sales productivity metrics to ensure sustainable future growth.
• Drive adoption of modern sales engagement, digital selling, and AI-powered prospecting tools.

3. Partner & Channel Collaboration

• Partner closely with PTC's reseller, distributor, and channel ecosystem across APAC.
• Develop joint go-to-market plans that accelerate pipeline creation and recurring revenue growth.
• Strengthen partner engagement through coordinated sales motions, enablement programs, and business planning.
• Ensure Inside Sales activities complement and enhance channel-led selling strategies across the region.

4. Talent Leadership & Organizational Development

• Recruit, develop, and retain high-performing sales and sales development professionals across multiple countries and cultures.
• Create a high-performance culture focused on accountability, customer value, collaboration, and continuous improvement.
• Implement structured coaching, onboarding, and professional development programs.
• Build a strong talent pipeline and develop future Account Executives, Sales Leaders, and Channel Leaders.
• Foster employee engagement and support career progression throughout the organization.

5. Operational Excellence

• Drive disciplined execution of PTC sales methodologies, CRM standards, and forecasting processes.
• Continuously improve lead management, prospecting, opportunity management, and sales execution workflows.
• Partner with Sales Operations and Enablement teams to identify process improvements and best practices.
• Leverage data and analytics to improve productivity, pipeline quality, forecast accuracy, and revenue performance.
• Focus organizational performance on business outcomes rather than activity metrics alone.

6. Cross-Functional Leadership

• Partner with Field Sales, Regional Leadership, Marketing, Channel, Customer Success, Product Management, and Operations teams to execute APAC growth strategies.
• Serve as the senior advocate for APAC Inside Sales within regional and global leadership forums.
• Deliver actionable business insights, market intelligence, and strategic recommendations to executive leadership.
• Lead change management initiatives and support the adoption of new technologies, processes, and go-to-market motions.

Qualifications

Required

• Bachelor's degree or equivalent experience.
• 10+ years of B2B technology sales experience, including industrial software, SaaS, engineering, manufacturing, or enterprise software solutions.
• 5+ years of leadership experience managing multi-country Inside Sales and/or Sales Development teams within APAC.
• Proven track record of achieving revenue growth, pipeline creation, and organizational performance goals.
• Experience managing distributed teams across multiple countries and cultures.
• Strong forecasting, business planning, and sales management capabilities.
• Proficiency with CRM systems, sales engagement platforms, and business analytics tools.
• Fluent English communication skills, both written and verbal.

Preferred

• Experience selling CAD, PLM, IoT, ALM, SaaS, or enterprise software solutions.
• Experience working with indirect sales channels, resellers, and distributors within APAC markets.
• Strong understanding of subscription-based business models and recurring revenue growth strategies.
• Knowledge of manufacturing, automotive, aerospace, industrial, electronics, or high-tech verticals.
• Experience implementing AI-enabled sales technologies and digital selling strategies.
• Demonstrated success leading organizational transformation and change management initiatives.
• Strong coaching, analytical, negotiation, stakeholder management, and cross-cultural leadership skills.