Director of Food & Beverage

About Conrad Singapore Orchard

Conrad Singapore Orchard is located in an exclusive enclave just steps from the Singapore Botanic Gardens, a UNESCO World Heritage Site, and moments from the city's premier shopping district.

The hotel features 445 contemporary guest rooms and suites, alongside 11 distinctive restaurants and bars, including a MICHELIN-starred Cantonese restaurant and an internationally recognized destination bar listed among Asia's 50 Best Bars and The World's Best Bars.

With 14 versatile meeting and event spaces, seven of which enjoy natural daylight, the hotel is designed to inspire both memorable celebrations and impactful business gatherings. The iconic atrium lobby designed by legendary architect John Portman creates a light-filled sanctuary in the heart of the city.

At Conrad, we deliver Bold Design, Purposeful Service Passionately Delivered, and Experiences with Impact.

Position Statement

The Director of Food & Beverage is responsible for the strategic leadership, operational excellence, and financial performance of the hotel's entire Food & Beverage division.

Reporting to the Hotel Manager, the role oversees all restaurants, bars, banquets, in-room dining, and culinary operations to ensure exceptional guest experiences, strong commercial results, and adherence to Hilton and Conrad brand standards.

This position plays a critical leadership role in shaping the hotel's culinary identity, driving innovation, and building high-performing teams while delivering outstanding service standards aligned with Conrad's luxury positioning.

What will I be doing

As the Director of Food & Beverage, you will be responsible for performing the following tasks to the highest standards:

Strategic Leadership

• Provide strategic direction and leadership for all Food & Beverage operations across the hotel.

• Develop and execute F&B strategies that drive revenue growth, guest satisfaction, and brand distinction.

• Position Conrad Singapore Orchard as a leading culinary destination in Singapore through innovation, partnerships, and market awareness.

• Work closely with the Executive Chef, restaurant leaders, and commercial teams to curate compelling dining concepts and experiences.

Financial Performance & Commercial Strategy

• Achieve departmental revenue, profit, and cost targets in line with the hotel's financial objectives.

• Monitor and analyze sales performance, market trends, and competitive positioning to identify growth opportunities.

• Manage budgeting, forecasting, labor productivity, and cost controls to maximize profitability.

• Optimize pricing strategies, menu engineering, and promotional initiatives to drive revenue performance.

Operational Excellence

• Ensure the highest standards of food quality, beverage programs, service delivery, and guest experience across all outlets.

• Oversee operational policies, service procedures, and quality assurance in line with Hilton brand standards.

• Maintain compliance with health, safety, licensing, and regulatory requirements.

• Drive operational efficiencies while maintaining luxury service standards.

Guest Experience & Brand Standards

• Foster a guest-centric culture that consistently delivers memorable and personalized dining experiences.

• Monitor guest feedback, reputation scores, and service recovery processes to maintain exceptional satisfaction levels.

• Ensure service excellence across restaurants, bars, events, and in-room dining operations.

Team Leadership & Talent Development

• Lead, inspire, and develop a high-performing Food & Beverage leadership team.

• Foster a culture aligned with Hilton's values and Conrad's luxury service philosophy.

• Implement structured training, leadership development, and succession planning within the department.

• Promote a positive work culture that supports engagement, collaboration, and professional growth.

Innovation & Market Positioning

• Stay informed of emerging culinary trends, beverage programs, dining concepts, and hospitality innovations.

• Develop creative dining experiences, collaborations, and events that elevate the hotel's F&B profile.

• Maintain awareness of competitive market offerings to ensure the hotel remains relevant and differentiated.

Collaboration & Stakeholder Engagement

• Partner closely with Sales, Marketing, Events, and Commercial teams to maximize business opportunities.

• Work collaboratively with Finance, HR, and Operations leaders to support overall hotel performance.

• Represent the hotel within industry networks, supplier partnerships, and media engagements where relevant.

Additional Responsibilities

• Maintain professional standards of leadership, conduct, and business confidentiality.

• Participate in executive leadership meetings and strategic planning initiatives.

• Perform any other duties as assigned by the General Manager or Hotel Manager.

What are we looking for

A Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should demonstrate the following attitudes, behaviours, skills, and values:

Experience & Qualifications

• Minimum 7-8 years of progressive leadership experience in Food & Beverage, including senior leadership roles in luxury hotels or renowned restaurants.

• Proven experience managing complex multi-outlet operations in a 5-star hospitality environment.

• Strong financial acumen with experience managing large F&B revenue streams, cost controls, and profitability.

• Degree or diploma in Hospitality Management, Culinary Arts, or related field preferred.

Leadership & Competencies

• Strong leadership, team development, and coaching capabilities.

• Exceptional guest-centric mindset with a passion for luxury hospitality.

• Strategic thinker with the ability to balance operational execution and long-term growth.

• Strong commercial acumen and ability to drive revenue performance.

• Excellent interpersonal and communication skills.

Operational Expertise

• Deep knowledge of restaurant operations, bar management, banquet operations, and luxury service standards.

• Expertise in food cost control, beverage programs, menu engineering, and labour productivity management.

• Familiarity with hospitality systems, financial reporting tools, and operational technology.

Personal Attributes

• Motivated, proactive, and solution-oriented leader.

• Adaptable and able to perform effectively in a dynamic environment.

• High level of professionalism, integrity, and attention to detail.

• Ability to manage high-pressure situations while maintaining service excellence.

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!