Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You'll oversee all aspects of our food and beverage operations, from crafting innovative menus to ensuring impeccable service. As a
Director of Food & Beverage, you're not just providing strategic direction for all aspects of the hotel's food and beverage operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Key Responsibilities
Strategic Leadership & Business Performance
- Lead and oversee all Food & Beverage operations across the hotel.
- Develop and execute strategic initiatives to drive revenue growth, profitability, and market competitiveness.
- Identify new business opportunities, concepts, and revenue streams to maximize performance.
- Contribute to the overall strategic direction and success of the hotel as a member of the Executive Committee.
- Monitor industry trends, competitor activities, and market developments to maintain a competitive advantage.
Guest Experience & Brand Excellence
- Ensure exceptional guest satisfaction through memorable dining, beverage, banquet, and event experiences.
- Uphold Hilton and Conrad brand standards across all Food & Beverage touchpoints.
- Drive a culture of luxury hospitality, service excellence, and continuous improvement.
- Proactively engage with guests to gather feedback and build lasting relationships.
Financial & Operational Management
- Develop and manage departmental budgets, forecasts, and business plans.
- Achieve financial objectives through effective revenue management and cost control.
- Monitor and optimize food cost, beverage cost, labour cost, productivity, and inventory management.
- Analyze business performance and implement corrective actions to improve results.
- Ensure operational efficiency and consistency across all Food & Beverage outlets.
Team Leadership & Development
- Lead, mentor, and develop the Food & Beverage leadership team and Team Members.
- Foster a culture of engagement, accountability, collaboration, and high performance.
- Drive succession planning, talent development, and employee retention initiatives.
- Ensure teams are adequately trained and equipped to deliver exceptional guest experiences.
Compliance & Quality Assurance
- Ensure full compliance with food safety, hygiene, health and safety, licensing, and regulatory requirements.
- Maintain operational standards that meet or exceed Hilton brand expectations and luxury hospitality benchmarks.
- Champion quality assurance initiatives and continuous improvement programs.
Stakeholder Management
- Build and maintain strong relationships with guests, suppliers, business partners, and key stakeholders.
- Partner closely with Sales, Marketing, Revenue Management, Culinary, and other operational departments to achieve business objectives.
- Represent the Food & Beverage division at hotel and corporate meetings as required.
Additional Responsibilities
- Perform any other duties or responsibilities as assigned by the Hotel Manager.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Candidate Profile
Required Qualifications & Experience
- Minimum 5–8 years of senior Food & Beverage leadership experience within a luxury or upscale hotel environment.
- Demonstrated experience managing multiple restaurants, bars, banquet operations, and large, diverse teams.
- Proven track record of driving revenue growth, profitability, and operational excellence.
- Strong exposure to luxury service standards, including Forbes Travel Guide and/or Leading Quality Assurance (LQA) frameworks.
- Excellent leadership, coaching, communication, and stakeholder management skills.
- Strong financial acumen with expertise in budgeting, forecasting, cost control, and business planning.
- Solid understanding of Food & Beverage operations, guest experience management, and labour optimization.
- Proficiency in hotel management systems and Microsoft Office applications.
- Excellent written and verbal communication skills in English.
Key Competencies
- Strategic Thinking
- Commercial Acumen
- Luxury Hospitality Mindset
- Operational Excellence
- Financial Management
- People Leadership & Development
- Guest-Centric Service
- Innovation & Change Management
- Relationship Building & Influencing
- Problem Solving & Decision Making
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
