Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You'll oversee all aspects of our food and beverage operations, from crafting innovative menus to ensuring impeccable service. As a Director of Food & Beverage, you're not just providing strategic direction for all aspects of the hotel's food and beverage operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Key Responsibilities
Strategic Leadership & Business Performance
- Lead and oversee all Food & Beverage operations across the hotel.
- Develop and execute strategic initiatives to drive revenue growth, profitability, and market competitiveness.
- Identify new business opportunities, concepts, and revenue streams to maximize performance.
- Contribute to the overall strategic direction and success of the hotel as a member of the Executive Committee.
- Monitor industry trends, competitor activities, and market developments to maintain a competitive advantage.
Guest Experience & Brand Excellence
- Ensure exceptional guest satisfaction through memorable dining, beverage, banquet, and event experiences.
- Uphold Hilton and Conrad brand standards across all Food & Beverage touchpoints.
- Drive a culture of luxury hospitality, service excellence, and continuous improvement.
- Proactively engage with guests to gather feedback and build lasting relationships.
Financial & Operational Management
- Develop and manage departmental budgets, forecasts, and business plans.
- Achieve financial objectives through effective revenue management and cost control.
- Monitor and optimize food cost, beverage cost, labour cost, productivity, and inventory management.
- Analyze business performance and implement corrective actions to improve results.
- Ensure operational efficiency and consistency across all Food & Beverage outlets.
Team Leadership & Development
- Lead, mentor, and develop the Food & Beverage leadership team and Team Members.
- Foster a culture of engagement, accountability, collaboration, and high performance.
- Drive succession planning, talent development, and employee retention initiatives.
- Ensure teams are adequately trained and equipped to deliver exceptional guest experiences.
Compliance & Quality Assurance
- Ensure full compliance with food safety, hygiene, health and safety, licensing, and regulatory requirements.
- Maintain operational standards that meet or exceed Hilton brand expectations and luxury hospitality benchmarks.
- Champion quality assurance initiatives and continuous improvement programs.
Stakeholder Management
- Build and maintain strong relationships with guests, suppliers, business partners, and key stakeholders.
- Partner closely with Sales, Marketing, Revenue Management, Culinary, and other operational departments to achieve business objectives.
- Represent the Food & Beverage division at hotel and corporate meetings as required.
Additional Responsibilities
- Perform any other duties or responsibilities as assigned by the Hotel Manager.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Minimum 5-8 years of senior Food & Beverage leadership experience within a luxury or upscale hotel environment.
- Demonstrated experience managing multiple restaurants, bars, banquet operations, and large, diverse teams.
- Proven track record of driving revenue growth, profitability, and operational excellence.
- Strong exposure to luxury service standards, including Forbes Travel Guide and/or Leading Quality Assurance (LQA) frameworks.
- Excellent leadership, coaching, communication, and stakeholder management skills.
- Strong financial acumen with expertise in budgeting, forecasting, cost control, and business planning.
- Solid understanding of Food & Beverage operations, guest experience management, and labour optimization.
- Proficiency in hotel management systems and Microsoft Office applications.
- Excellent written and verbal communication skills in English.
Key Competencies
- Strategic Thinking
- Commercial Acumen
- Luxury Hospitality Mindset
- Operational Excellence
- Financial Management
- People Leadership & Development
- Guest-Centric Service
- Innovation & Change Management
- Relationship Building & Influencing
- Problem Solving & Decision Making
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including.:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
.Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
