About Rezolve Ai
Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences
As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. With recent acquisitions of ViSenze, GroupBy and Bluedot, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement
To help us build upon our success, we are seeking an APAC Director, Customer Success to help customers maximise value from our solutions, align with their strategic goals, and ensure long-term satisfaction and success
The person will be responsible for managing a portfolio of customers within our customer success framework. This role is focused on managing key accounts, ensuring full customer engagement, providing high-level merchandising and program/project management, and driving the renewal and expansion of customer relationships. The person will serve as a trusted advisor, aligning our solutions to the customer's strategy while also identifying opportunities for growth
Key Responsibilities
[Customer Relationship & Account Management]
- Act as the primary point of contact for a portfolio of customers
- Build and maintain trusted relationships with key stakeholders and executive sponsors
- Understand customer goals and objectives and align product usage to maximise value
- Deliver product roadmap updates, introduce new solutions, and gather roadmap input
- Drive the creation and execution of engagement/success plans and customer scorecards
- Perform service reviews
- Ensure consistent communication and alignment with internal teams and customer stakeholders
- Support best practices for data gathering, measurement, and customer feedback analysis
- Responsible for renewals within assigned accounts
[Program/ Project / Account Management]
- Plan and prioritise customer projects in coordination with internal project teams
- Define approaches to help customers achieve strategic goals and outcomes
- Oversee Professional Services (PS) deliverables
- Coordinate and guide both customer and internal teams effectively
- Maintain awareness of commercial agreements and budget constraints
- Provide input and support for billable consulting work as needed, in coordination with PS
[Business Development & Opportunity Identification]
- Identify upsell, cross-sell, and expansion opportunities within the existing customer base
- Increase market share by driving greater product adoption across departments
- Understand customer business drivers and strategic priorities
- Present tailored product demonstrations with support from PS
- Position Crownpeak as a long-term strategic partner
- Support development of business cases and implementation strategies aligned to customer goals
Qualifications
- 7-10+ years in Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (Software as a Service) or technology company
- Strong understanding of customer lifecycle and subscription business metrics
- Proven ability to manage multiple accounts, projects, and priorities in a fast-paced environment
- Excellent communication, interpersonal, and presentation skills
- Strategic thinker with strong analytical, organisational, and problem-solving skills
- Familiarity with technical concepts and ability to work closely with technical teams
- Experience with CRM/CSM platforms preferred
