Director, Core Enterprise Platforms and Services

Role Overview

The Director, Core Enterprise Platforms and Services is a key member of the IT and Digital Leadership Team at HOYA Surgical Optics (HSO), responsible for the strategic and operational leadership of enterprise platforms and service delivery across the global enterprise. This role oversees the reliable operation, continuous improvement, and transformation of ERP and MES systems, which underpin HSO's critical manufacturing and supply chain processes. A significant portion of HSO's core enterprise services is undergoing transformation. This role plays a pivotal part in shifting from system-centric operations to business-capability-driven services, ensuring platforms are aligned with evolving business needs, value streams, and operating models.

A critical aspect of this role is driving the modernization of HSO's ERP landscape, transitioning from multiple country-specific deployments to a single, unified global ERP platform. This modernization effort is essential to harmonize business processes, improve data consistency, and enable enterprise-wide agility and scalability. It supports HSO's long-term vision for digital transformation and operational excellence.

The Director leads and develops a global team of platform and service professionals, building new capabilities and ways of working that enable scalable, resilient, and business-focused enterprise services, while ensuring reliable, compliant, and high-performing core enterprise services.

As the primary liaison to HOYA Corporate IT and ERP and MES stakeholders, the Director ensures alignment with corporate strategy, governance standards, and best practices in enterprise systems management.

Duties and Responsibilities

• Own the end-to-end service delivery for core enterprise platforms, including ERP and MES, ensuring availability, performance, compliance, and user satisfaction globally.
• Ensure enterprise platforms effectively support manufacturing, supply chain, quality, and finance processes in a regulated MedTech environment.
• Define and manage clear service models, SLAs, KPIs, and operating standards for core enterprise platforms and services.
• Partner closely with business leaders and process owners to align platform capabilities with business needs, outcomes, and value streams.
• Translate business strategies and capability roadmaps into platform and service roadmaps.
• Lead the transformation of core enterprise services to support new business capabilities, operating models, and growth ambitions.
• Drive modernization initiatives across ERP and MES landscapes while maintaining operational stability and reliability.
• Prepare and enable future scope expansion into additional enterprise platforms such as WMS and Product Information Management.
• Establish and maintain governance for change management, configuration control, data integrity, and system integration.
• Build, lead, and develop a high-performing global team of platform and service professionals, fostering new capabilities and ways of working.
• Promote a culture of accountability, continuous improvement, and strong business partnership within the team.
• Manage strategic vendor and system integrator relationships to ensure value, performance, and alignment with HSO priorities.
• Plan and manage budgets for core enterprise platforms and services, optimizing cost while delivering business value.
• Ensure platforms meet security, validation, and regulatory requirements, including GxP, FDA, ISO 13485, and local regulations.
• Act as a trusted advisor to senior stakeholders, providing insight into platform performance, risks, and improvement opportunities.

Requirements

Experience

• 12+ years of experience leading enterprise platforms and services in complex, global, and regulated environments.
• Proven experience in end-to-end service ownership and delivery for mission-critical enterprise systems, including ERP and manufacturing-related platforms (e.g., MES).
• Demonstrated application of ITIL (or equivalent service management frameworks) to manage availability, incident, problem, change, and continual service improvement at scale.
• Strong track record aligning enterprise platforms and services with business processes, value streams, and business capabilities, particularly across manufacturing and supply chain domains.
• Experience leading platform and service transformations, balancing operational stability with modernization and evolving business needs.
• Proven ability to partner with business leaders and process owners to translate business strategy into service and platform roadmaps.
• Experience managing global teams, vendors, and system integrators across multiple regions and cultures.
• Solid background operating in regulated industries with accountability for compliance, validation, and audit readiness (e.g., GxP, FDA, ISO 13485).

Skills/Accreditations

• Strong service leadership mindset, with the ability to own and operate mission‑critical enterprise services across their full lifecycle (run, improve, transform).
• Demonstrated expertise in IT service management, with practical application of ITIL 4 (or equivalent frameworks) to ensure service reliability, performance, and continual improvement.
• Proven ability to align enterprise platforms and services with business processes, value streams, and business capabilities, particularly across manufacturing and supply chain domains.
• Solid understanding of enterprise application landscapes, integrations, and data flows supporting ERP, MES, and supply chain systems.
• Experience operating in regulated environments, with strong awareness of validation, compliance, audit readiness, and risk management expectations.
• Strong people leadership capabilities, including talent development, capability building, and leading teams through change.
• Ability to balance operational stability with transformation, making sound decisions that support both short‑term service needs and long‑term strategic goals.
• Strong vendor and partner management skills, including governance, performance management, and commercial oversight.
• Financial and business acumen, with experience in budget planning, cost optimization, and value realization.
• Excellent communication, facilitation, and stakeholder engagement skills, with the ability to influence at senior leadership level.

Academic Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field.
• Advanced degree (MBA or Master's in Information Systems) is a plus.

Travel requirements

• 15% international travel expected