Director, Account Service

A day in the Life:

Strategic Leadership & Business Development:

• Develop and execute strategic business plans to drive revenue growth and market expansion.
• Establish and implement sales strategies to achieve long-term business objectives.
• Identify, cultivate, and secure new business opportunities with a strong focus on local, regional and international markets.
• Strengthen and expand relationships with high-value clients and stakeholders.

Account Management & Client Relations:

• Oversee key accounts to ensure consistent client satisfaction and business retention.
• Provide strategic advisory and consultative solutions to clients to enhance value creation.
• Represent the company at industry events, networking functions, and business meetings.
• Ensure seamless coordination between internal teams and clients for project success.

Financial & Commercial Management:

• Responsible for the profitability of projects, optimizing both top-line growth and bottom-line performance at cluster level.
• Monitor sales performance, financial forecasts, and operational efficiencies to maximize ROI.
• Negotiate contracts and pricing structures to drive favourable business outcomes.

Team Leadership & Development:

• Groom and mentor next echelon of leaders (i.e. new team leaders)
• Set performance goals, KPIs, and strategic targets for the teams.
• Foster a collaborative and results-driven culture to enhance overall team effectiveness.
• Work closely with HR to ensure talent development through coaching, training, and succession planning.

Project Oversight & Execution:

• Responsible for and manage high-value projects to ensure they complete on time and achieve desired margin.
• Drive and lead strategic direction for design concepts, project execution, and stakeholder management.
• Lead and manage cross-functional teams and external partners to ensure high quality of deliverables
• Streamline processes to ensure operational efficiency.
• Identify areas for improvement and implement changes for future growth.

What we are looking for:

• Degree in Marketing, Business Administration, or a related discipline.
• Minimum 6 years of experience in account management, business development, or sales leadership.
• Proven experience in leading teams and managing high-value accounts

Other requirements:

• Mobility to work in a standard office setting, attend client meetings, and travel regionally if required.
• Strong vision to analyse market trends, assess business opportunities, and drive strategic decisions.
• Excellent communication and interpersonal skills to engage with high-level clients and stakeholders.