The Director - Account Management, South Asia is responsible for leading and overseeing relationships with the Company's global accounts across the region, Southeast Asia and the South Pacific. This role leads and develops a team of Regional Managers to drive strong customer retention, sustainable growth, and profitability for the benefit of both customers and the Company.
Key responsibilities include, but are not limited to:
- Set the regional direction and priorities for managing Global Accounts, ensuring alignment with global account strategy and company goals.
- Lead a team of Regional Managers to deliver strong customer relationships, consistent service performance, and account for growth across the region.
- Establish clear account management standards, operating cadence (e.g., planning cycles, reviews), and performance measures, ensure consistent adoption by the team.
- Ensure customer expectations, service requirements, and improvement plans are captured and reported by the team, including timely system updates.
- Guide the team in identifying account objectives, business growth opportunities, and required resources, and ensure account plans are developed, maintained, and regularly reviewed.
- Participate in and oversee customer business reviews and key meetings, ensuring appropriate preparation, followup, and timely resolution of issues by the team.
- Direct and coordinate internal resources and expertise to support customer needs and business priorities.
- Act as the senior regional liaison and escalation point between customers and the Company for strategic and complex matters.
- Hire, manage, train and develop Regional Managers set clear performance expectations, support capability building, and drive best practice sharing across the region.
- Monitor overall account health and financial performance at the account and regional levels, including retention, revenue trends, and profitability.
- Work with internal partners, including Accounts Receivable teams, to ensure accounts meet District Excellence Standards.
- Provide regular updates and presentations to senior leadership on account performance, strategic priorities, key development and growth initiatives.
Requirements
- Minimum 10 years of relevant experience in key account management, sales, customer management, within the logistics, supply chain, or a related services industry.
- Proven experience managing large, complex, or Global Key Accounts across multiple countries or markets. Strong leadership skills, including coaching, performance management, and talent development. Demonstrated experience leading and developing regional or multicountry account management teams.
- Ability to engage confidently with senior and executivelevel customer stakeholders.
- Experience working in a matrix environment, collaborating across functions such as Operations, Sales, Products, and Corporate teams.
- Strong understanding of account strategy, customer relationship management, and business performance drivers.
- Solid commercial acumen, with experience overseeing account performance includingrevenue growth, retention, and profitability trends.
- Excellent communication, negotiation and presentation skills.
- Strong critical thinking and problemsolving skills
- Comfortable working across diverse cultures and markets within South Asia.
- Proficient in English additional regional languages are an advantage.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Willingness to travel within the region as required.
