Digital Workplace Analyst

We are looking for a

Digital Workplace Analyst (m/f/d)

to join our IT and Digitization department in Singapore, starting as soon as possible.

Job Profile:

The Digital Workplace Analyst is responsible for designing, operating, and continuously improving a secure, scalable, and user-centric digital workplace ecosystem that enables employees to work efficiently, collaboratively, and confidently across locations.

The role combines deep expertise in Information Technology Service Management (ITSM), Microsoft 365 and Azure technologies, data-driven performance management, digital enablement, and project execution. The Digital Workplace Analyst will act as a bridge between business stakeholders and technical teams, translating requirements into secure, high-performing digital solutions while driving adoption, automation, and measurable improvements in employee experience and digital excellence.

Your Tasks:

1) Digital Workplace Technology & Operations

1. Manage, support, and optimize Microsoft 365 and Azure services including Active Directory (AD/AAD), SharePoint Online, Teams, Copilot, Power Platform, Endpoint Manager (Intune), and collaboration services.

2. Maintain and enhance digital workplace infrastructure including endpoint management across Windows, macOS, iOS, and Android platforms.

3. Ensure secure configuration, patching, vulnerability management, and compliance alignment across digital workplace technologies.

4. Prepare and execute change plans, conduct impact analysis and testing, and manage change implementation across environments.

5. Collaborate with global IT teams and vendors to manage escalations, lifecycle management, and platform stability.

2) IT Service Management & Operational Excellence

1. Manage incidents, service requests, problems, and changes using ITSM best practices aligned with ITIL principles.

2. Optimize service workflows through automation, self-service portals, and knowledge management.

3. Drive service performance improvements using structured processes for incident, change, and risk management.

4. Ensure compliance with security, governance, and regulatory requirements.

5. Support continuous improvement initiatives to enhance digital employee experience and service reliability.

3) Data Analytics & KPI Management

1. Design, build, and maintain KPI dashboards and performance analytics using relevant data tools.

2. Analyze operational data from ITSM platforms, endpoint systems, and collaboration tools to generate actionable insights.

3. Identify recurring issues, service trends, and improvement opportunities through data-driven analysis.

4. Automate reporting processes and enhance decision-making through structured data collection and visualization.

5. Enable business stakeholders with self-service analytics capabilities and promote data literacy.

4) Digital Advocacy & Enablement

1. Design and deliver digital or AI enablement programs including workshops, training sessions, and citizen developer initiatives using low-code/no-code tools.

2. Promote adoption of enterprise AI assistants and automation platforms to improve productivity and operational efficiency.

3. Create engaging enablement materials (guides, presentations, short videos, and digital content) to drive awareness and usage of digital and AI capabilities.

4. Advocate for digital and AI driven adoption while ensuring alignment with governance, compliance, and security standards.

5. Support cross-functional digital and AI projects from ideation through execution.

5) User Experience & Adoption

1. Engage business stakeholders to understand pain points and translate requirements into actionable technical specifications and user stories.

2. Continuously improve digital workplace user experience through feedback loops, surveys, and adoption metrics.

3. Develop structured communication and change management strategies to ensure smooth rollout of new capabilities.

4. Optimize self-service portals and digital workflows to deliver intuitive, accessible, and user-friendly experiences.

5. Act as a digital workplace advocate to enhance productivity, collaboration, and employee satisfaction.

6) Project Management & Delivery

1. Manage digital workplace initiatives from planning, design, and implementation through deployment and support.

2. Track risks, assumptions, dependencies, and stakeholder communications throughout the project lifecycle.

3. Coordinate across technical, security, compliance, and business teams to ensure timely and high-quality delivery.

4. Ensure solutions are scalable, sustainable, and aligned with the IT & Digitalization strategic roadmap.

5. Drive cost-effective innovation while maintaining operational stability.

7) KPI

1. Digital workplace platform availability and stability

2. Incident resolution time and SLA compliance

3. User adoption rates of Microsoft 365, AI tools, and automation platforms

4. Reduction in repeatable manual tasks through automation

5. Endpoint compliance and security posture metrics

6. Employee satisfaction and digital experience scores

7. On-time and within-budget project delivery

8. Measurable operational efficiency improvements driven by data insights

9. Demonstrated Plan-Do-Check-Act (PDCA) mindset in continuous improvement

10. Effective stakeholder communication and engagement

Your Profile:

1. Bachelor's degree in a relevant field preferred equivalent experience will also be considered.

2. Minimum 5 years of experience in Digital Workplace, IT Infrastructure, or IT Service Management roles within complex enterprise environments.

3. Strong expertise in Microsoft 365 and Azure ecosystem including AD/AAD, SharePoint Online, Teams, Viva Suite, Power Platform, Endpoint Manager, and Copilot.

4. Proven experience in ITSM processes (Incident, Change, Problem, Service Request) aligned with ITIL practices.

5. Hands-on experience building dashboards and analytics using data visualization tools.

6. Experience driving digital and AI enablement, automation initiatives, or digital transformation programs.

7. Strong project management capabilities with experience delivering cross-functional technology initiatives.

8. Knowledge of security, compliance, identity, and endpoint management best practices.

9. Strong analytical and problem-solving skills with the ability to translate data into business insights.

10. Excellent stakeholder management, communication, and presentation skills.

11. Self-driven, proactive, and able to operate independently in a fast-paced environment.

12. Strong collaboration mindset with ability to influence without direct authority.

Desirable Skills:

1. Experience in UI/UX design principles and user journey optimization.

2. Exposure to AI/ML tools, generative AI platforms, or enterprise AI assistants.

3. Experience with Agile/Scrum methodologies.

4. Familiarity with ServiceNow platform and workflow customization.

5. Experience in scripting and automation tools such as PowerShell and Power Automate.

Please note:

• Official Working hours: 830 - 1700, M-F

• Office location is at Jurong Island. Employees are allowed to work from home up to 2 days per week.

We offer you among other things:

• Special benefits and company events organized for employees

• Employees are covered under the group insurance plan, with dependent coverage for hospitalization & surgical

• Lunch is provided while in the terminal and company shuttle bus transport to and from Jurong East