Digital Transformation Manager

Job Description

Digital Transformation Manager (Power Platform, Copilot & AI Optimisation)

Location: Singapore / ASEAN (Hybrid)
Department: Digital Transformation / Strategy
Reports to: COO / Managing Director

Role Overview

The Digital Transformation Manager is responsible for modernising, optimising, and scaling existing digital workflows using Microsoft Power Platform, Copilot, and AI-enabled capabilities.

The role focuses on re-engineering legacy or sub-optimal workflows-already digital but inefficient-into intelligent, automated, and insight-driven processes that improve productivity, decision-making, and user experience.

This role requires a strong balance of process engineering, Microsoft platform expertise, and hands-on execution.

Key Responsibilities

1. Workflow Optimisation & Re-engineering

• Analyse existing digital workflows built on SharePoint, Power Apps, Power Automate, Excel, legacy BPM tools, or custom systems.

• Identify inefficiencies such as excessive approvals, manual workarounds, disconnected systems, and poor UX.

• Redesign workflows to be event-driven, automation-first, and AI-assisted.

• Standardise workflows for scalability, reuse, and governance.

2. Power Platform Enablement

• Lead the optimisation and modernisation of workflows using:

  • Power Automate (cloud flows, approvals, integrations)

  • Power Apps (model-driven and canvas apps)

  • Dataverse for structured data and security

• Replace legacy workflows with low-code, maintainable Power Platform solutions.

• Define Power Platform architecture, environment strategy, and ALM best practices.

3. Copilot & AI-Driven Automation

• Identify and implement Copilot use cases to augment workflows (e.g. summarisation, decision support, content generation).

• Embed AI-assisted actions into workflows using:

  • Copilot for Microsoft 365

  • Copilot Studio

  • AI Builder (document processing, prediction, classification)

• Drive adoption of human-in-the-loop AI workflows where appropriate.

• Ensure AI usage aligns with security, compliance, and responsible AI principles.

4. Integration & Data Optimisation

• Improve workflow efficiency by integrating systems via connectors, APIs, and event triggers.

• Reduce data duplication and re-entry across Microsoft 365, Dynamics, ERP, CRM, and third-party systems.

• Design workflows to be analytics-ready, enabling insights via Power BI.

• Establish data models and integration standards across platforms.

5. Business Engagement & Change Management

• Partner with business stakeholders to translate operational pain points into digital and AI-enabled solutions.

• Facilitate design workshops, backlog prioritisation, and value mapping sessions.

• Lead UAT, rollout, training, and adoption programs.

• Act as a trusted advisor on digital and AI-enabled process optimisation.

6. Governance, Security & Continuous Improvement

• Define and enforce Power Platform governance, security, and lifecycle management.

• Establish KPIs to measure workflow efficiency, automation rate, and business impact.

• Continuously evaluate and improve workflows using usage data and user feedback.

• Ensure solutions comply with enterprise security and compliance requirements.

Required Experience & Skills

Core Experience

• 6-10 years in digital transformation, workflow optimisation, or automation roles.

• Proven experience modernising existing workflows rather than greenfield builds.

• Strong background in process re-engineering and automation-first design.

• Experience leading cross-functional digital initiatives end-to-end.

Microsoft Platform Expertise (Strongly Preferred)

• Power Platform (Power Apps, Power Automate, Dataverse).

• Copilot for Microsoft 365 and/or Copilot Studio.

• AI Builder and applied AI use cases.

• SharePoint Online, Teams, and Microsoft 365 integration.

• Power BI for operational insights (preferred).

Mindset & Soft Skills

• Strong systems thinking and ability to simplify complexity.

• Comfortable working at the intersection of business, IT, and AI.

• Confident challenging legacy design decisions.

• Outcome-focused with strong stakeholder communication skills.

• Hands-on mentality with strategic perspective.

Nice-to-Have

• Experience in IT services, consulting, or Microsoft partner organisations.

• Knowledge of ALM, DevOps, and environment management for Power Platform.

• Exposure to enterprise AI governance or Responsible AI frameworks.

• Microsoft certifications (Power Platform, Copilot, or Azure AI).

Success Metrics

• % improvement in workflow cycle time and efficiency.

• Reduction in manual interventions across workflows.

• Adoption of Copilot and AI-assisted processes.

• Stability, scalability, and maintainability of Power Platform solutions.

• Measurable business value delivered from AI-enabled optimisation.