Digital Transformation Head (Leading F&B Group)

About the Company

Our client is a fast-scaling fast-casual restaurant group across multiple countries, seeking for a senior leader to drive group-wide process redesign and digital transformation.

Role & Responsibilities

This is a rare seat at the top table: a group-level transformation role reporting directly to the CEO, based in Singapore. You will decide where technology and process change can move the business most, then see it through from first idea to everyday practice across multiple markets, with real authority over the agenda, partners and outcomes.

• Set the group-wide digital transformation strategy and roadmap, tied to business priorities
• Prioritise opportunities by business impact, scalability and strategic value, partnering with senior leaders to turn them into initiatives
• Redesign manual and fragmented processes across restaurant operations, franchise management, supply chain, finance, HR and corporate functions
• Drive integration and standardisation across countries where it makes sense
• Improve the customer journey with Operations and Marketing through digital ordering, payment, loyalty and personalised engagement
• Translate business needs into digital requirements, and lead evaluation, vendor selection and implementation across automation, AI, analytics, restaurant tech and enterprise systems
• Manage vendors, consultants and implementation partners, holding them accountable for quality, delivery and business outcomes
• Build business cases and success measures, track impact on productivity, cost control, speed and management visibility, and embed adoption across the organisation

Requirements

• Significant experience in digital, business or technology-enabled transformation and process improvement
• Proven ability to own transformation from start to finish: process redesign, digital solutions, rollout and adoption, with measurable business results
• Hands-on exposure to enterprise systems, automation, analytics, AI or other digital tools
• Solid project/programme and change-management skills
• Working proficiency in English and Chinese to collaborate with internal stakeholders. Proficiency in Japanese is a plus!
• Bonus: Regional or global transformation experience

Only shortlisted candidates will be notified. Information provided in this advertisement is for recruitment purposes only.

Sharon Yeoh

EA Registration Number: R1878653

Cornerstone Global Partners Pte Ltd (EA License: 19C9859)