Digital Service Manager

Responsibilities

-      Act as a key point of contact on ICT matters for business divisions to help them address their operational needs.

-      Assist business users with feasibility studies / research / proof-of-concepts and conceptualise business solutions with the use of appropriate technology.

-      Manage business divisions major business process planning and execution.

-      Assist business divisions with the conceptualisation and solutioning of their ICT project plans.

-      Deliver timely and well-considered technical advice to business users, recommending solutions that are secure, government compliant (e.g. WCAG and IM8 standards), maintainable, and performant, and aligned with business objectives. 

-      Manage status reporting of incidents, service requests, projects and other ICT matters at senior management meetings between INFOD and business divisions.

-      Identify and promote technology use and advancement within IRAS to help business divisions meet their goals or to improve existing work processes and productivity.

-      Continually monitor technology trends and identify suitable new technologies that would be useful to IRAS.

-      Evaluate new technologies, including development of prototypes or proof-of concepts.

-      Conduct technology sharing sessions.

Technical Skillset

-      Good understanding of IRIN technologies (See Part 2 Section A Annex A).

Experience Requirements

-      Minimum 3 years experience in designing, developing and optimising business processes and service journeys to enhance business outcomes.

-      Minimum 5 years experience in designing, developing and optimising business processes and service journeys to enhance business outcomes.

-      Led a project team in conceptualising and developing an ICT solution to address business problems.

Qualification1 Requirements

-      Degree or Diploma in Computer Science, Computer Engineering, Information Technology, or related disciplines.

Individual Performance and Contribution Metrics

-       Deliver recommendations for initiatives such as feasibility studies, research, proof of concept, ICT project conceptualisation etc where the recommendations must be of good quality and meeting intended business or technical objectives.

-       Deliver timely and well-considered technical advice to business users, recommending solutions that are secure, government compliant, maintainable, and performant, and aligned with business objectives.

-       Deliver technology sharing sessions with focus on contextualising for IRAS business divisions.

-       Demonstrate the capability of being recognised as trusted advisor on the managed profile/user divisions.

-      Deliver recommendations for initiatives such as feasibility studies, research, proof of concept, ICT project conceptualisation etc must be of good quality and meeting intended business or technical objectives.

-      Deliver timely and well-considered technical advice to business users, recommending solutions that are secure, government compliant, maintainable, and performant, and aligned with business objectives.

-      Deliver technology sharing sessions with focus on contextualising for IRAS business divisions.

-      Deliver clear, concise, and audience-appropriate papers for IRAS management and senior management forums, enabling informed and timely decision-making. ≥90% of materials prepared are accepted with minor needs of content revisions by approving forums/reviewing parties.

-      Demonstrate the capability of being recognised as trusted advisor on the managed profile/user divisions and being able to lead others (such as POC team, study team, implementation team).