Digital Sales Executive

Job Description

The Digital Sales Executive (AI & Technology Solutions) is responsible for supporting the company's business growth through the promotion and sale of AI-enabled, software and digital technology solutions to business customers.

The role involves identifying potential customers, understanding their business and digitalisation needs, recommending appropriate technology solutions, conducting digital product presentations and demonstrations, preparing solution proposals, managing opportunities through CRM systems, executing digital prospecting activities, and supporting customers throughout the technology adoption journey.

The incumbent will undergo structured training and on-the-job development to acquire ICT-specific competencies in digital sales, AI and technology solution selling, digital lead generation, CRM-enabled sales management, business needs analysis, technology product demonstrations, digital sales analytics and customer technology adoption.

Job Requirements

Education & Experience

• Diploma, professional qualification or equivalent relevant working experience.
• Prior experience in sales, customer consultation, account management, business development or customer-facing roles is advantageous.
• Experience managing customer relationships and understanding customer needs is advantageous.
• Experience managing a sales process from initial engagement through follow-up is advantageous.
• Previous ICT sales experience is not mandatory, as the role is intended to facilitate career conversion into ICT Digital Sales.

Skills & Competencies

The candidate should possess:

• Strong communication and interpersonal skills.
• Customer-oriented mindset.
• Ability to understand customer needs and recommend appropriate solutions.
• Good relationship-management capabilities.
• Confidence in conducting customer presentations.
• Ability to work independently and collaboratively.
• Strong follow-up and organisational skills.
• Commercial awareness.
• Willingness to acquire new ICT and digital-sales capabilities.

Technology Learning Requirements

The candidate should have a strong interest in developing competencies in:

• AI and emerging technologies.
• Software and digital business solutions.
• ICT solution selling.
• Digital sales methodologies.
• CRM systems.
• Digital lead generation.
• Business needs analysis.
• Technology product demonstrations.
• Digital sales analytics.
• AI-enabled sales productivity.
• Sales automation.
• Technology customer onboarding and adoption.

Advanced programming or software-development experience is not required.