Digital Marketing Specialist

. Developing an overall digital strategy for our Instagram, Tiktok, Xiaohongshu (RED) accounts etc with trending content.

. Adept with social content marketing and understanding of PR/Influencer/KOL marketing.

. Assist in managing social media channels including Facebook, YouTube, Instagram & TikTok.

. Filming and editing engaging videos for TikTok

. Plan detailed schedules and film and upload content regularly.

. To assist in statistical analysis, and managing campaigns

. Creativity mindset and produce audience engagement, and to grow our social media accounts

. Work with marketing team to assist with growth strategies to support revenue goals

. Experience compiling data across social media platforms for weekly/monthly reports, including analysis for insights, optimizations and future strategy development

. Demonstrates strategic insight to develop long-term execution plans or short-term activations

. Assisting in any marketing related tasks and events

. Managing of up to 9 brands of ours in photo & videography contents by focusing on 1 brand each on weekly/monthly basis.

. Resolves anticipated/unanticipated problems on FB/IG/Google review and any other platforms with minimal negative effect while significantly enhancing customer satisfaction that allows accurate handling of complaints according to policies and procedures.

. Provide prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures that are always efficient yet cost-effective & sustainable.

. Responsible for communication work between departments and other clerical work.

. Handle office administrative works, such as filing.

. Ability to accept irregular visits to shops.

. Performing other ad-hoc duties as assigned.