Looking to take your digital career to a whole new level Then this role is for you!
First Page is a certified GREAT PLACE TO WORK and is a global digital marketing firm that transforms the way companies do business online. Since 2011 our mission has been to create amazing digital experiences by implementing game-changing digital strategies. As APAC's highest-rated digital agency, First Page has seen insane growth and won numerous awards over the past 3 years.
The Opportunity: Be the Engine for Client Growth
First Page Digital is APAC's highest-rated digital agency, certified as a GREAT PLACE TO WORK. We are currently undertaking a major strategic evolution: shifting from a defensive strategy of minimizing client loss to an offensive strategy of Net Zero Churn.
We are looking for a Strategic Account Manager who is not just satisfied with retaining clients but is obsessed with growing them. This is not a passive reporting role. You will be the commercial owner of your portfolio, responsible for achieving a Net Revenue Retention (NRR) rate of 100%.
You will transform our Account Management function from a service centre into a proactive profit centre, acting as a business consultant who connects marketing activities directly to our clients bottom line.
Key Responsibilities:
1. Commercial Ownership & NRR Growth
- Own the Portfolio P&L: You are responsible for the financial health of your client base. Your primary KPI is achieving 100%+ Net Revenue Retention (NRR) by balancing retention (Gross Revenue Retention) with aggressive expansion revenue.
- Proactive Expansion: Systematically identify upsell and cross-sell opportunities. You will use data signals (e.g., high traffic/low conversion) to pitch solutions like CRO or unexpected growth in one channel to diversify into others (e.g., SEO to Paid Social).
- Productised Selling: Leverage our service tiers and add-on modules to reduce sales friction and constantly upgrade client engagements.
2. Strategic Consultancy & ROI Communication
- C-Level Business Partnership: Move beyond day-to-day execution updates. You must understand your client's business model, revenue targets, and competitive landscape.
- High-Value QBRs: Lead Quarterly Business Reviews that function as strategic workshops, not just past-performance reports. You will set future goals and align our roadmap with the client's 12-month business objectives.
- Translate Metrics to Money: You will stop reporting on clicks and start reporting on business impact. You must be able to calculate and articulate ROI, Return on Ad Spend (ROAS), and Customer Lifetime Value (CLV) to CFOs and CEOs.
3. Client Health & Retention
- Early Warning System: Monitor leading indicators of churn (e.g., declining engagement, change in stakeholders, etc) and intervene proactively before a cancellation request is made.
- Account Value Vision: Create and maintain a 12-24 month Value Vision roadmap for every key account, ensuring the client always sees the next step in our partnership.
What We Need From You:
Experience & Skills
- 5+ Years in Digital Agency or SaaS Customer Success: proven experience managing high-value portfolios. Experience with NRR/Net Retention targets is a massive plus.
- Consultative Sales DNA: You are comfortable negotiating contracts, discussing budgets, and asking for the sale when you know it will help the client succeed.
- Financial Literacy: You understand how businesses make money. You can calculate margin, ROI, and CAC/LTV ratios and explain them simply.
- Data-Driven Storytelling: You don't just export PDF reports. You analyze data from GA4, SEMrush, and CRM tools to find the insight and the opportunity hidden in the numbers.
Mindset
- Offensive, Not Defensive: You don't wait for a client to complain to fix a problem. You actively seek ways to improve their business.
- Radical Transparency: You believe in sharing real-time performance dashboards and having difficult conversations early to build trust.
Why Join Us
We are redesigning our compensation to reward growth builders.
- Performance-Based Compensation: Competitive base salary + a significant variable commission structure tied directly to your Portfolio Expansion and NRR targets.
- Career Trajectory: Be part of the pilot team leading this strategic agency transformation.
- Standard First Page Benefits:
- Flexible work arrangements & Great Place to Work culture .
- Guaranteed yearly salary increment .
- Dental & Medical benefits .
- ClassPass gym access & wellness sessions .
- Birthday cakes and celebrations
- In-house company-wide training
- Monthly team building events
- Structured rapid career progression
How to Apply
Please attach your CV and we'll be in touch for a confidential chat. Let's do great things together!
