Digital Marketing Servicing Manager

Responsibilities:

Client Servicing & Account Management
- Serve as the main point of contact for assigned clients
- Build and maintain strong long-term client relationships
- Understand clients business objectives and translate them into clear marketing requirements
- Manage client expectations, timelines, and deliverables

Campaign Planning & Execution
- Plan, coordinate, and manage digital marketing campaigns across social media, performance ads, content, and web channels
- Work closely with internal teams (creative, performance, content, operations) to ensure smooth execution
- Ensure campaigns are delivered on time, and on budget

Performance Monitoring & Reporting
- Monitor campaign performance against agreed KPIs
- Prepare and present performance reports, insights, and recommendations to clients
- Identify opportunities for optimisation and improvement

Strategic Support
- Provide strategic input and digital recommendations aligned with client goals
- Support renewals, upselling, and campaign extensions where appropriate
- Keep up-to-date with digital trends, platforms, and best practices

Internal Coordination & Control
- Coordinate cross-functional teams to ensure service quality and consistency
- Ensure brand, messaging, and execution align with client guideline
- Support internal process improvements and documentation

Requirements:

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma in Business/ Marketing/ Mass Communications or related fields

• Experience in digital marketing client servicing or account management

• Strong understanding of digital platforms (Meta, Google, social media, content)

• Excellent communication, organisation, and stakeholder management skills

• Ability to manage multiple accounts and projects concurrently