Digital Enablement Manager (3-year contract), SMU Academy

Job Description

• Focus on end-to-end project management.
• Vendor and Technology / Solution sourcing.
• Analyze business requirements and provides relevant solutions (process / technical solutions).
• Establish project milestones and deliverables with line of business.
• Manage schedule & scope.
• Manage project communication and Business Integration (deployment plan, maintenance plan, SMUA internal stakeholders training).
• Conduct Quality Assurance during implementation.
• Plan, manage, and communicate project risks including change requests to both internal stakeholders and external vendors.
• Manage cross clusters stakeholders including business users (sales/ operations/ marketing), support teams and IITS.
• Liaise with team members to ensure that tasks and deliverables are proceeding according to project plans.
• Manage vendors, system integrators and digital agencies.
• Build relationships with internal & external stakeholders and resolves any issues associated with the projects.
• Understand business processes and back-room (operations) systems including their limitations.
• Provide expertise recommendation in digital domains (ecommerce, digital marketing, SEO/SEM, web usability).
• Plan, manage and communicate project risk effectivity, including documenting, assessing, and processing change/service request.
• Oversee and conduct Quality Assurance during development and implementation phasesto ensure final deliverables are meeting specifications and business needs.
• Other duties as assigned.

Qualifications

• Diploma or Degree with minimum 5 years of relevant work experience.
• Excellent business analytical skills.
• Data-driven decision making.
• Ability to effectively translate ambiguous business requirements into precise, technical specifications (user stories, functional designs) for IT/IITS teams and external vendors. Conversely, must be able to synthesize technical issues into clear, business-relevant language for non-technical stakeholders.
• Knowledge of the MARTEC and Learning Management Tools (TMS/LMS) space would be ideal.
• Familiarity with concepts, integration, and architecture of platforms like CRM (Customer Relationship Management) and Marketing Automation systems.
• Working knowledge of the functions and integration points of Training Management Systems (TMS) and Learning Management Systems (LMS).
• Prior hands-on experience or deep familiarity with tools in the iPaaS (Integration Platform as a Service), SaaS (Software as a Service), and Web/Data Analytics domains.
• PMP or Prince2 certification advantageous but not mandatory.
• Comfortable with public speaking - the incumbent will be required to make presentations to leaders (Clusters Leads, Pillar Heads/Leads and Executive Director) on findings and recommendation of solutions.

• Focus on end-to-end project management.
• Vendor and Technology / Solution sourcing.
• Analyze business requirements and provides relevant solutions (process / technical solutions).
• Establish project milestones and deliverables with line of business.
• Manage schedule & scope.
• Manage project communication and Business Integration (deployment plan, maintenance plan, SMUA internal stakeholders training).
• Conduct Quality Assurance during implementation.
• Plan, manage, and communicate project risks including change requests to both internal stakeholders and external vendors.
• Manage cross clusters stakeholders including business users (sales/ operations/ marketing), support teams and IITS.
• Liaise with team members to ensure that tasks and deliverables are proceeding according to project plans.
• Manage vendors, system integrators and digital agencies.
• Build relationships with internal & external stakeholders and resolves any issues associated with the projects.
• Understand business processes and back-room (operations) systems including their limitations.
• Provide expertise recommendation in digital domains (ecommerce, digital marketing, SEO/SEM, web usability).
• Plan, manage and communicate project risk effectivity, including documenting, assessing, and processing change/service request.
• Oversee and conduct Quality Assurance during development and implementation phasesto ensure final deliverables are meeting specifications and business needs.
• Other duties as assigned.