COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- Focus on end-to-end project management.
- Vendor and Technology / Solution sourcing.
- Analyze business requirements and provides relevant solutions (process / technical solutions).
- Establish project milestones and deliverables with line of business.
- Manage schedule & scope.
- Manage project communication and Business Integration (deployment plan, maintenance plan, SMUA internal stakeholders training).
- Conduct Quality Assurance during implementation.
- Plan, manage, and communicate project risks including change requests to both internal stakeholders and external vendors.
- Manage cross clusters stakeholders including business users (sales/ operations/ marketing), support teams and IITS.
- Liaise with team members to ensure that tasks and deliverables are proceeding according to project plans.
- Manage vendors, system integrators and digital agencies.
- Build relationships with internal & external stakeholders and resolves any issues associated with the projects.
- Understand business processes and back-room (operations) systems including their limitations.
- Provide expertise recommendation in digital domains (ecommerce, digital marketing, SEO/SEM, web usability).
- Plan, manage and communicate project risk effectivity, including documenting, assessing, and processing change/service request.
- Oversee and conduct Quality Assurance during development and implementation phases to ensure final deliverables are meeting specifications and business needs.
- Other duties as assigned.
QUALIFICATIONS- Diploma or Degree with minimum 5 years of relevant work experience.
- Excellent business analytical skills.
- Data-driven decision making.
- Ability to effectively translate ambiguous business requirements into precise, technical specifications (user stories, functional designs) for IT/IITS teams and external vendors. Conversely, must be able to synthesize technical issues into clear, business-relevant language for non-technical stakeholders.
- Knowledge of the MARTEC and Learning Management Tools (TMS/LMS) space would be ideal.
- Familiarity with concepts, integration, and architecture of platforms like CRM (Customer Relationship Management) and Marketing Automation systems.
- Working knowledge of the functions and integration points of Training Management Systems (TMS) and Learning Management Systems (LMS).
- Prior hands-on experience or deep familiarity with tools in the iPaaS (Integration Platform as a Service), SaaS (Software as a Service), and Web/Data Analytics domains.
- PMP or Prince2 certification advantageous but not mandatory.
- Comfortable with public speaking - the incumbent will be required to make presentations to leaders (Clusters Leads, Pillar Heads/Leads and Executive Director) on findings and recommendation of solutions.
OTHER INFORMATION#LI-LK1
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
