Job Description

Salary: SGD 2500- 2600
Duration :7 Nov 2026 to 6 Aug 2027

Work hours: 9am to 6pm on 5 days

Job Description

The Digital Ambassador is a key client-facing role responsible for enhancing the customer's banking experience through proactive assistance and guiding them towards digital solutions. This role requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services. The Digital Ambassador will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.

Key Responsibilities

Customer Assistance:
Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.
Resolving client technical inquiries and troubleshooting issues related to digital platforms, secure communication tools (e.g., secure email, Docusign), and digital submission processes.
Digital Adoption and Education:
Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.
Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.

Guiding clients through digital platform setup, Docusign processes, and secure email usage to drive digital adoption and improve the overall client experience.

Interested candidates please share your resume to [Confidential Information] with all details

Regards
Shashi (R23112213)
Just Recruit Singapore Pte Ltd (EA12C6295)