Digital Account Manager

Overview

At Construct Digital, we've grown to become the leading Results-Driven B2B Digital Agency, where strategic thinking, compelling ideas, and smart technology converge to create impactful solutions that drive business growth. Our unique B2Human approach goes beyond logic and reason, tapping into emotions to drive decisions and forge lasting connections.

We help people go beyond one skill to become multidimensional, AI-enabled marketers. You'll master the big picture of marketing, deepen a chosen speciality with practical AI tools, and grow through real client work, structured learning pathways and clear career progression. We back this with competitive rewards, flexible working and a culture of respect and trust so your work has real impact.

With a suite of services spanning Consulting, Marketing, Media, Technology, Strategy, and Creative, we're dedicated to delivering measurable results through a blend of creativity, technology, and data-driven strategies.

The Role

As aDigital Account Manager, you own the health, growth, and delivery of key client accounts.

You are the primary point of trust for clients and the person who sets direction internally. You'll shape priorities, guide teams, and make sure work lands on time, on budget, and with impact.

This is not a coordination role. You are expected to think, decide, and lead.

Our work is increasingly AI-enabled and culturally aware. You'll have access to pro licences for leading AI tools, strong hardware, and a modern digital stack. We don't prescribe how you work we expect you to proactively find smarter, faster, better ways to plan, communicate, analyse, and deliver.

Success here comes from judgment, leverage, and clarity not long hours.

What You'll Own

• End-to-end ownership of key client accounts
• Senior client relationships and day-to-day decision-making
• Delivery quality across multiple disciplines and workstreams
• Commercial performance revenue, margin, and scope control
• Leading conversations aboutwhat to do next not justwhat was done
• Improving how work is run, reviewed, and delivered over time

If something consistently slips, surprises people, or escalates late, you're expected to fix the system and you'll have the mandate to do so.

How We Work

• Ownership over permission
• Thinking over busywork
• Signal over noise
• Respect over ego

We value people who test ideas, refine processes, and share what works whether through better planning, smarter tooling (including AI), or sharper communication.

Working longer hours is not a badge of honour here. Working smarter is.

Your Operating Environment (Tools & Platforms)

You'll be working in a modern, AI-enabled stack that includes tools such as:

Collaboration & Delivery

Slack, Asana, Smartsheet, Gsuite, Miro, GitHub

AI & Productivity

ChatGPT (Codex),Claude Code/Skills, Gemini Pro, Grok, Cursor, Lovable, Perplexity, Manus AI

Growth & Revenue

HubSpot, Apollo, Looker Studio, Airtable

These tools are table stakes. What matters ishow you use them to reduce friction, improve thinking, spot risks early, and move faster without sacrificing quality.

Cultural & Platform Literacy (This Matters)

You're expected to benatively fluentin today's digital landscape.

That means you:

• Actively use and understand platforms like Telegram, Discord, TikTok, Instagram, Snapchat, Reddit, X, LINE, Lemon8, and others
• Pay attention to how culture, behaviour, and formats are evolving
• Understand how brands show up and fail in these spaces
• Can translate what's happening in the zeitgeist into meaningful conversations with clients

You won't be the deepest subject-matter expert in every channel we have specialists for that.

But youlead the charge: setting direction, asking the right questions, and connecting cultural insight to business outcomes.

What We're Looking For

• 5+ years experience in account management within a digital or integrated agency
• Proven track record of growing accounts and owning commercial outcomes
• Strong judgment and presence in senior client conversations
• Clear, structured communicator especially when things get messy
• Comfortable experimenting with tools, processes, and new ways of working
• Digitally and culturally literate; curious about how people, platforms, and technology are evolving
• Able to operate independently, while collaborating deeply with specialists

What Success Looks Like

• Clients trust your judgment and involve you in higher-value decisions
• Delivery is calm, predictable, and commercially disciplined
• Risks are spotted early and resolved without escalation theatre
• Accounts grow because you create clarity, momentum, and confidence

What You'll Have Access To

• Pro licences for leading AI tools
• Strong hardware and modern digital tooling
• A sharp, highly experienced leadership team
• A creative, digitally native agency culture that values fresh thinking
• Hybrid working with real flexibility
• A genuine focus on mental wellness and sustainable pace

Why Join Construct Digital

• High-trust, high-autonomy environment
• Clear opportunities for growth, learning, and progression
• Work-life balance that's practised, not promised
• Competitive salary with performance-based bonus
• Annual company retreat to reset and celebrate wins

How We Hire

We hire deliberately. Expect thoughtful conversations, practical discussions, and case-based thinking. We optimise for long-term fit, trust, and responsibility.

Application note

• Share one example of how you've used tools, platforms, or experimentation to improve outcomes for a client, a team, or yourself. Keep it concise. We care more about how you think than how many tools you can name.