As part of the Client Services Department, the Digital Account Executive plays a key role in client acquisition, retention and account growth through excellence in client service. They build strong client relationships by ensuring excellence in delivery, clear communication and sound strategic guidance.
With a solid understanding of digital marketing, they play a crucial role in planning and executing international campaigns. The Digital Account Executive is strategic, data-driven, and client-focused, easily explaining digital concepts to clients and colleagues. Their skills include cross-cultural communication, organization, and time management, enabling them to manage global stakeholders and production teams while prioritizing quality and growth.
Description
- Work alongside the client services team to manage clients within the Digital Marketing space across services including but not limited to: SEO, Paid Media, Social Media, Content Creation, Content Marketing and more as relevant to the role.
- Manage a book of business corresponding to experience level, responsible for client retention and growth targets for the assigned respective book of business, with support and oversight from Manager(s).
- Create of client facing documents including but not limited to proposals, Quarterly Business Reviews, and deliverables as required for client(s) and account(s) success.
- Brief and oversee execution of multiregional strategies by our global digital production teams, acting as liaison with client stakeholders and agency partners.
- Perform quality assurance of deliverables to ensure adherence to strategy and brief and guarantee optimal content/campaign performance.
- Proactively identify and track opportunities to grow assigned accounts, upselling additional digital marketing services to existing clients with support of manager(s).
- Manage budgets and account health aligned to company metrics in collaboration with Production teams.
- Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge
Requires Experience & Qualifications
- Minimum Bachelor's degree or its equivalent. Preferred: Marketing, communications, journalism or similar
- 1-3 years of professional work experience
- 1+ years working at a digital agency
- Strong IT literacy, including proficiency in Microsoft Word, Excel and PowerPoint
- SEO client facing experience at digital agency is preferred
- Experience working on Paid Media clients (Paid Search, Paid Social etc.) is preferred
