Desktop Support Specialist

QUALIFICATIONS:

• Advanced knowledge of Windows and end-user support.
• Strong understanding of O365, Windows 11, and related Microsoft Office applications and services.
• Solid knowledge of iOS and Apple mobile devices, including macOS.
• Ability to effectively listen to customers, understand their needs, and troubleshoot issues with clarity and professionalism.
• Strong video conferencing and collaboration technology skills, including conference room systems -Neat devices. Expertise in Microsoft Teams, Zoom, and WebEx is required.
• High level of patience and empathy when supporting non-technical users, senior executives, and distributed/offshore teams.
• Excellent verbal and written communication skills.
• Bachelor's degree required, preferably in Computer Science, Information Systems, or a related field.
• 3+ years of IT support experience in a large, fast-paced corporate environment.

About Happiest Minds Technologies:

Happiest Minds Technologies is an AI-first, customer-centric digital engineering and IT services company focused on helping enterprises accelerate their digital transformation journey. Headquartered in Bengaluru, the company delivers innovative solutions across digital engineering, cloud, data analytics, cybersecurity, automation, and Generative AI. Guided by its philosophy of Happiest People. Happiest Customers., Happiest Minds serves global clients across diverse industries through a culture of innovation, agility, and excellence.