Desktop Support

. Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

. Performed Desktop Support services to users

. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

. Perform imaging/re-imaging

. Perform asset inventories

. Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

. Updates Incident records

. Creates and updates work instructions (where necessary)

. Document standards and procedures (where necessary)