Desktop Support Engineer

About WhiteCrow

We are global talent research, insight and pipelining specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our clients in-house research.

About our client

Established in 2007 in Bengaluru, our client has evolved into Indias largest and a global leader in staffing and workforce solutions. It is positioned as a distinguished B2B business services provider, empowering enterprises with digital-first staffing solutions and forward-thinking strategies. With over 20 years of experience, they combine deep industry expertise and future-ready digital platforms to deliver modern, on-demand staffing and recruitment services.

With close to 4,59,000 employees across eight countries, our client partners with over 3,000 organizations in industries such as BFSI, Retail, Telecom, Manufacturing, IT, and Global Capability Centers. Their commitment to excellence and workplace culture has earned consistent recognition. In just 17 years, our client has grown from a start-up into a trusted global workforce leader.

As a Desktop Support Engineer, you will be responsible for...

Responsibilities:

• Performing Desktop Support services to users
• Receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Performing imaging/re-imaging
• Performing asset inventories
• Performing technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updating Incident records
• Creating and updates work instructions
• Documenting standards and procedures

What you already have...

• Min. ITE/Diploma graduate with 1 year experience in desktop support
• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English and Chinese.

Possess at least one (1) of the following certifications or their equivalent:

• CompTIA A+;
• CompTIA Security+;
• CompTIA Network+;
• Microsoft Certified: Windows Client; and
• Microsoft Certified: Managing Modern Desktops.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers