Desktop Support Engineer - Global Market
Responsibilities:
- Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services, including:
Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems)
Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms)
Market Data Feed and Transaction Systems Service Administration
IT Services (e.g., liaison with GO&T)
Voice Communication Services (e.g., IPC, Avaya, Cisco)
Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing) - Support video conferencing systems, including setup, standby for major meetings, first-level troubleshooting, and coordination with backend teams for system upgrades.
- Provide onsite support for Desktop hardware and applications, Email systems, Printers, Corporate mobile devices, IPC, and other related IT issues.
- Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for clients.
- Maintain inventory of software, hardware, and mobile devices.
- Execute hardware moves, additions, changes, and refreshes.
- Conduct preventive and corrective maintenance as scheduled in the Preventive Maintenance Program, including minor installations, repairs, and replacements.
- Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
- Escalate issues to the next level of support when necessary and follow up to ensure closure.
- Participate in after-hours phone standby duty.
- Conduct morning floor walks to inspect the server room and video conferencing rooms.
Requirements:
- Must have minimum 2 years experience in Desktop Support.
- Candidate needs to possess good communication and service-oriented personality.
- Candidate needs to be familiar with the End-users computing environment and desktop support workflow.
- Able to perform basic network troubleshooting.
- Good understanding of AD, group policy, proxy setting, Power Excel, and latest Windows OS.
