Desktop Support Engineer

Role Overview

We are seeking skilled Desktop Support Engineers (L1 and L2) to provide end-user computing support, including desktop/laptop troubleshooting and Unified Communications & Audio-Visual (UC/AV) systems support for conference and meeting room environments.

L1 Desktop Support Engineer

Experience:

23 years of relevant experience

Key Responsibilities:

• Provide first-level technical support for desktops and laptops
• Perform basic troubleshooting of hardware, software, and operating system issues
• Support UC/AV equipment in conference rooms and meeting rooms
• Assist with setup, configuration, and maintenance of meeting room devices
• Basic understanding of server environments and escalation procedures
• Log and track incidents using ticketing systems

Required Skills:

• Strong knowledge of Windows OS and desktop support
• Familiarity with conferencing tools and AV equipment
• Basic networking and server knowledge
• Good communication and problem-solving skills