Desktop Support Engineer

* Desktop support for Windows 7 and 10 environments

* Install, Manage and supp* Desktop support for Windows 7 and 10 environments

* Install, Manage and support Windows Operating System, Macbook operating system and mobile device management

* Install desktop OS, messaging client, applications such as Adobe Acrobat , WinZip and engineering software as per requirement, and add or remove accessories, peripherals or mobile devices and configure PCs

* Troubleshoot and resolve desktop incidents

* Manage disk and folder sharing, and permission settings on desktops

* Handle printer problems at users desktops

* Assist users in accessing applications Perform workstation OS patching and Anti- virus patching for workstations which could not be patched via server push-downs

* Assist in providing technical information and knowledge is procurement of IT desktop/laptop equipment

* Provide all installation, un-installations , cascades, moves, adds and Changes for all deskside Equipment, Software and related Services at designated locations

* Deployment/ Refresh and decom of user workstations using images provided or approved by customer

* Manage delivery/shifting/install printers to locations along with Printer partner

* Helpdesk provided to handle 1st Level calls and onsite troubleshooting support

* Handle EUC support for local and overseas users via remote support tools

* Package Software with administrative rights

* Manage application deployment on PC and Mobile devices

* Resolve all incidents in timely manner, according to the appropriate incident Severity Level defined

* Coordinate with Service Desk and provide level 2 and level 3 support to Service desk and Users

* Standby support for any Severity 2 incidents

* Handles Apps and MDM deployment

* Manage Symantec AV server

* Mann the VIP standby mobile phone

VPN & NAS configurations