About the role

Provide first-line support for laptop hardware, Windows and software issues. Resolve routine requests promptly, keep support records accurate and escalate complex incidents to the L2 team.

Key responsibilities

. Provide first-level support for Windows, laptop hardware and approved software.

. Install and configure Windows software and assist users with basic system settings.

. Diagnose common laptop and software faults and apply approved fixes.

. Record incidents and actions taken, keep users informed and escalate unresolved issues to L2 support.

. Work independently on assigned tasks while following team support and security procedures.

Required skills and experience

. Practical knowledge of laptop hardware, Windows software installation and basic troubleshooting.

. Good customer-service,problem-solving and communication skills.

. Ability to follow support procedures, maintain accurate records and provide timely onsite assistance.

Preferred skills

Relevant IT support training,qualifications or equivalent practical experience.

Assignment information

LAN administration is not a requirement for this L1 scope.