Desktop Support engineer

Responsibilities

. Performing Desktop Support services to users

. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

. Perform imaging/re-imaging

. Perform asset inventories

. Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

. Updates Incident records

. Creates and updates work instructions (where necessary)

. Document standards and procedures (where necessary)

Requirement

. Min. ITE/Diploma graduate with 1 year experience in desktop support

. Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

. Clear Spoken & Written English.

. Possesses at least one (1) of the following certifications or their equivalent:

o CompTIA A+

o CompTIA Security+

o CompTIA Network+

o Microsoft Certified: Windows Client and

o Microsoft Certified: Managing Modern Desktops.

. Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

. Demonstrate knowledge in the support of workstations, and related components

. Good verbal and written communication skills

. Good coordination skills

. Ability to prioritize effectively and work with a sense of urgency

. Effectively communicates with teammates and managers