Start date: 26th Sep 2025
Qualification of Engineer
- Possess a minimum of 2-3 years working experience as a helpdesk or service desk.
- Good experience in Windows 10&11 and common applications.
- Have good communication skill with end-users and to manage them.
- Proven Helpdesk/Desktop Support experience within a busy, high volume call environment
- Possess a positive working attitude and a team player
- Ability to work independently and proactively with minimal supervision from Customer
Shift hours
Rotative work shift - 6.30am to 3.30pm and 10am to 7pm. (Mondays to Fridays)
Rotative work schedule for public holidays that falls on a weekday, 7am to 4pm.
Work Locations
Site 1: One Marina, Singapore
Site 2: Suntec City Office
Key Responsibilities:
- Daily routine checks on IT infrastructure to ensure they are working before office hours starts.
- Perform daily batch tasks and to generate reports.
- Support end-users on their computing issues via remote access or at user-side.
- Provide 1't level support to end users on desktop hardware and software.
- Perform 1st level trouble shooting on Desktops problems, troubleshooting of OS related, in-house software, printer and other PC related problems for in-house corporate users.
- Users profile administration
- Maintain PC inventory (hardware and software)
- Follow the help desk procedure for call tracking. Take ownership of all problems reported to the help desk. For unsolved outstanding problems, report and alert the Customer MIS through Customer internal escalation procedure.
- Installation and configuration of software according to Customer standard.
- Answer user's enquiries on software usage.
- Perform software patches when necessary.
- Escalation Procedure
