Desktop Support Engineer

Location: Raffles Place/ Suntec

Job Overview

• Provide technical support for internal staff for 2-3 locations
• Responsible for troubleshooting, managing all IT equipment, and handling onboarding processes. May need to support regional users via remote troubleshooting.

Key Responsibilities

• Deployment and setup of computer for new/existing users
• Deployment of Printers
• Corporate mobile devices
• Application support on some financial systems
• M365, Sharepoint administrative support
• LAN/Wifi -Internet/intranet connection services
• File access
• Print services
• VPN services
• Asset and backup management
• Security Operations eg. Patch and antivirus management

Requirements

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and M365.
• Strong communication and problem-solving skills.
• Customer service focus
• Standby support for after offiice hours may be required.

Interested candidate may apply directly to [Confidential Information] for quicker processing of your application.