Job Description

Provide onsite and remote desktop support services to end users
Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
Perform desktop/laptop imaging and re-imaging activities
Support device deployment, replacement, and technology refresh exercises
Update and maintain accurate incident and service request records within the ticketing system
Create, update, and maintain work instructions, operational procedures, and technical documentation
Ensure compliance with IT policies, security standards, and operational procedures
Provide support for Microsoft Windows and Microsoft Office 365 related issues
Support users across different customer sites and locations as required