Responsibilities:
Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services, including:
- Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems)
- Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms)
- Market Data Feed and Transaction Systems Service Administration
- IT Services (e.g., liaison with GO&T)
- Voice Communication Services (e.g., IPC, Avaya, Cisco)
- Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing)
- Support video conferencing systems, including setup, standby for major meetings, first-level troubleshooting, and coordination with backend teams for system upgrades.
- Provide onsite support for Desktop hardware and applications, Email systems, Printers, Corporate mobile devices, IPC, Other related IT issues
- Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for clients.
- Maintain inventory of software, hardware, and mobile devices.
- Execute hardware moves, additions, changes, and refreshes.
- Conduct preventive and corrective maintenance as scheduled in the Preventive Maintenance Program, including minor installations, repairs, and replacements.
- Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
- Escalate issues to the next level of support when necessary and follow up to ensure closure.
- Participate in after-hours phone standby duty.
- Conduct morning floor walks to inspect the server room and video conferencing rooms.
- Any other ad-hoc duties as assigned by supervisor
Requirements
- Must have min 2.5 years experience in Desktop Support
- Candidate needs to possess good communication and service-oriented personnel
- Candidate needs to familiar with the End-users computing environment and desktop support workflow.
- Able to perform basic network troubleshooting.
- Good understanding in AD, group policy, proxy setting, Power Excel and latest Windows OS
- 1-year renewable Contract positions available
- Open to shift work
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [Confidential Information]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
