Desktop Support Engineer - 12 hours shift

Job Responsibilities:

• Provide technical support for desktops, laptops, peripherals, and accessories.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Handle incident management, ensuring proper logging, tracking, and closure.
• Prepare reports and maintain documentation of issues, solutions, and processes.
• Support and manage Android mobile devices as required.
• Collaborate with end-users and stakeholders to deliver excellent customer service.

Must-Have Skills:

• Strong communication and interpersonal skills.
• Proficient in desktop systems and accessories troubleshooting.
• Experience in incident management, reporting, and documentation.
• Comfortable working with Android mobile devices.
• Basic knowledge of Mobile Device Management (MDM).

Good-to-Have Skills:

• Hands-on experience with MDM solutions (e.g., VMware AirWatch).