DESKTOP SUPPORT

Role Name - Desktop support

Job Description

Installation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices).

Provide support for OS (Windows/macOS), MS Office, and common applications.

Handle user account management in Active Directory (password reset, account unlock).

Basic troubleshooting of LAN/Wi-Fi connectivity, IP configuration.

Support for meeting room equipment (projectors, VC devices).

Logging & tracking incidents via ticketing tools (ServiceNow, Remedy, JIRA).

Coordinate with L2/L3 teams for escalation.

Key skills:

Basic technical knowledge

Must have good leadership Skill

Proactive approach

Ready to travel across site