Maintenance of IT peripherals, including backup & recovery
Set-up, installation, re-installation, or migration of IT peripherals
Relocation of IT peripherals within premises
Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users IT-related requests
Troubleshoot hardware & software issues
User profile administration
Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
Installation and configuration of software according to the customer's standard
Requirements
Minimum ITE / Diploma in IT or equivalent
At least 2 years (s) of working experience in the IT field
User support experience is preferred
Basic networking support & support in the OS platform
Have Customer Service Skills/ Good Communication Skills/ Team Player,/ Take the Initiative
Able to work under pressure and in a fast-paced environment
Others
5-day work week / w CPF / w Leave Entitlement / w Performance Bonus
Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer
